LP&L

I always pay on time so I'm not upset or rude when I call. But I can tell the employees are burnt out. They simply don't care and are monotone. It's not their fault. They probably need a raise and more pto.

If it was possibly to give 0 starts I would. Awful customer service, wait on hold for close to 2 hours each time. One time I was on hold for 2hrs and 45min. My account is constantly somehow getting locked. They keep saying I owe money when I pay on time and I am always conservative with energy due to LP being so high. Our last bill was 210 and we live in a studio apt and use candles and natural lighting… tell me how it was 210; And the lady I finally got a hold of couldn’t even give me a good explanation as to why my bill was 210. Ridiculous. I very much dislike this comapany. Cannot wait till the switch over to the new electricity company we got

Been on hold since I dropped off my kids at school at 7:30 . I JUST WANT HELP WITH MY LOCKED ACCOUNT AND THEY KEEP HANGING UP ON ME . They call back but ITS A DAMN MACHINE AND IM ON HOLD AGAIN. I pay my bill then get called a few days later saying that I STILL OWE THE MONEY. One star is way too good of a rating .

MONOPOLY, and no I don’t mean the game. Overpriced. Horrible, horrible customer service. Changes are made without any notifications. You no longer have a 14 day grace period before disconnection. They cut it down a whole 5 days and informed no one. My apartment requires we are connected with them, otherwise, there is no way in hell! They These kinds of business practices should not be allowed.

It’s interesting that I’m finding out in August that LP&L voted to lower electric rates for the summer back in April. Yet somehow, I end up paying over $300 for July alone. This is even with our unit set to 76, 77 when we aren’t home and 73 at night (which are not comfortable temps for us, let me assure you). And they seem to be dragging their feet on the transition process. Maybe that’s out of their hands, but after finding out we were supposed to have LOWER rates and we paid more this summer than previous summers….I now don’t trust them to do what they say! Cannot wait to switch to someone else who might actually be affordable!!!

There needs to be a negative star. With that being said I have had the most horrible experience with this company. There is no form of professional service. They make a mistake on there end and it isn’t reconciled. I’ve called to make several payments and each time it’s different from my actual bill. So it’s left me confused and without service. It’s sad that the only water company is this.

They are currently trying to charge me over $300+ & I have only been in my new apartment for 30 days. The letter they gave just states "additional charges" but doesn’t explain what those are. They’ve also charged a previous balance but I just got here. I’m very upset. You guys are terrible & I hope one of these thunderstorms hits your establishment.