Personal Plumbing Heating & Air Conditioning

I had a tankless water heater installed 12/2023 and had to call them back because the water heater dislodged from the wall it was mounted on and was hanging precariously, only being held by the water and gas lines. We were extremely fortunate that it didn't rip off and rupture the gas line, which could have resulted in great damage or injury. When they originally installed the tankless water heater, wall screws were used to attach the unit to the drywall instead of utilizing unistruts screwed into studs for a more secure and safe install. The office informed me that it would be a brand new install and they would charge $2000, even though it came loose due to their faulty installation. They finally agreed to $1500 but if this was done correctly the first time, I would not have been double charged for installation. I only agreed to have them do the work because I didn't want the unsafe issue and needed to protect my family from possible catastrophic injury. Chris, the technician who performed the reinstall, gets five stars for his professionalism and work, but I will not be recommending this company for any plumbing needs. In fact, you should use someone who values their customers' safety and does quality work. This company does not.

Excellent customer service. Very high quality HVAC installation on time and within budget. Personal Plumbing installed Goodman AC and gas heater. AC condenser installed on a new pad that was locked down & earthquake tip resistant. New 120 V AC switch & new coolant tubing with new pipe insulation. New plenum has an extra condensation trap. Thank you for the great work!

Personal plumbing met and far surpassed my expectations! It was easy scheduling with their team for some non emergent work. David and Adam were extremely prompt, polite, and professional while I peppered them with questions as they worked. They laid out potentials plans to fix our shower issue from lowest cost/quickest repair to the worst case scenario. As a condo owner, I greatly appreciated the transparency! I will continue to use and call Personal plumbing … but hopefully not too often!

My technician Josh came out to my home to replace an old outdated thermostat. I had a new thermostat that I wanted it installed Josh work hard trying to get it to work, but unfortunately, the way our house is wired it would not provide power to it so he came up with a solution of a battery operated thermostat that was brand new. Josh took the time to explain to me everything he was doing. So I personally learned a lot today. So I didn’t have to Be charged for rewiring the whole system. He installed it and everything worked great his professionalism was outstanding. How he spoke about the company and his ethics gave me great confidence and I chose the right company I had another company come out, but will not mention their name and wanted to charge me double what I paid today and did not even take the time to inspect anything just throughout a quote. Before Josh quoted me a price, he did his inspection and then let me know what the charge would be. He confirmed that with his office as well. So I definitely highly recommend them for any kind of heating or plumbing issues you have.

The job was a little more complicated than a plugged drain line. They found the 'belly' created earlier when our home was remodeled in 2018., and created an additional and more easily accessable clean out in the garage. They worked 3 days in a row to clear and replace the line. All techs were friendly, cheerful, careful, professional and left the work area clean. Thank you EVERYONE. A+

Adam is the best. It's not everyday I use the word Trust. I only want Adam to serve as my trusted plumber. We are so please with the service, we bought an annual service plan. Thank you for having quality people in the service of others. John C. In Escondido, CA.

Josh was our tech!! Punctual, Vey Knowledgeable and informative. We had him out for a diagnosis of AC problems. Turns out it was more a plumbing issue for the condensate drain that I could remedy myself as a newly retired contractor of 45+ yrs myself. He even took the time to walk me through what he thought I might encounter during the repair. Not many like him out there!