Apple The Summit

As a truck driver getting to an Apple Store is very tedious, so I truly appreciated the service provided during my visit. To start A’vain immediately initiated contact to see if I was being helped( which never happens at Huntsville location for whatever reason). Very personable, diligent and professional getting me checked in. In a continuation of the excellent service Cory was a Godsend on helping me get my AirPod situation taking care off, amazing job. Overall great experience Thanks

Strangest interaction today with 4 employees. We walked in a very busy store and were asked by an employee if we knew what we wanted- we did. So we were told to wait at a table for another lady to check us out (who already had a line of about 6 people). We stood there and another young woman came to us saying she could just get us checked out faster since she didn’t have any customers in line. Out of nowhere the initial employee butted in and basically tried insisting that we stay in line- which was absolutely pointless. Mind you, the lady with 6 customers is side eyeing us as we wait for her to get to us??? Out of nowhere another employee comes and gets us situated. Very tiresome experience today. Not sure if the employees get commission based on their sales but it definitely seems like they were all in competition today which is very annoying. Hopefully I won’t have to go back to this location. We left with our desired device but it doesn’t seem worth the headache.

Buyer beware I purchased a AI chat bot app from apple with a lifetime membership for $164.24 and in less than 30 days they remove the app I received a message saying to contact Apple for my refund. I called Apple stayed on the phone for two hours with no resolution the message clearly states that Apple remove the app and to contact Apple for my refund I was told there was nothing they can do and they would not be refunding my money buyer beware this is fraud scam and false advertising I also have contacted the Better Business Bureau to report them

I am writing this review to express my absolute disappointment and concern over an incident witnessed yesterday afternoon. What I saw was not only unprofessional but completely unjustifiable and frankly, disturbing. An employee (girl with the blue hair) kicked a young woman out of the store with no explanation, no conversation, and no visible reason. All she did was walk past a family—something we all do in a store. There was no confrontation, no argument, nothing that even remotely warranted removal. Moments later, I saw this same girl crying in the parking lot. Whether she was humiliated, confused, or scared, it was heartbreaking to see someone treated so coldly and left that shaken. And again—for what? This kind of behavior is completely unacceptable and reflects incredibly poorly on the Apple brand. Apple stores are supposed to be inclusive, professional, and welcoming spaces—not places where people can be publicly ejected for simply existing in the wrong place at the wrong time.

Well staffed. Almost immediate sign in. Quick and easy to get a walk-in appointment. Got my iMac iOS rectified and out the door in about 20 minutes. Good service.

Needed a battery replacement, was quoted a 2 1/2 hour wait time, which is fine. What isn’t fine is waiting almost 5 hours and having my phone number deleted off of my phone. Thus, resulting in me having to drive to Cricket with no operable phone in an area I’m unfamiliar with, having to wait for the Cricket staff to undo whatever the Apple techs did, I then had to pay for a new number and cannot get my old number back. I don’t recommend going to this location unless you enjoy wasting your time and money.

It’s not the glitz or shiny tech or scary prices to counter those things. What makes Apple special is their people and this location has the best bunch. Helpful, courteous, going the extra mile to help. Kudos!