Snapbox Self-Storage

The facility is great. Easy to get in and out of, overall very clean. One issue so one star off is that we got locked out during move in and there is nobody that works here apparently and when we called phone numbers they all went to voice mail. So it cost me several hundred dollars to accommodate the moving co.pany with nowhere to put things. We almost had a guy get stuck in the building because elevators were cut off. Not sure what would have happened? And then the second problem so another star off is billing. They got me in with low pricing and then only 2 months in they raise rates over 20%!? I am guessing all storage places operate like this so not that surprising. But it will cost more to try and move to another facility and they know it and the next one will probably do the same thing. So caught between a rock and a hard place. Would be nice if when I sign a contract for a rate it would be locked in for at least a year? If they raise prices again in the next year I will definitely move to another storage that can guarantee me a rate and time frame (if they exist).

This company has done wonders for me and my brother saving us from storing at Extra storage and CubeSmart over 22 years for my business and personal needs but thank you especially a bigger thank you to the property manager AJ, he has went over and beyond always to ensure we were secured in, and we've witness he does it for all his tenants, very knowledgeable guy, happy you guys have him here with us , Always great talks with a lively spirit and I must say he's always cleaning I wish my grandkids would be more like this honored young man AJ , thanks again Snapbox. BEST RATES IN TOWN!!!

I never knew about Snapbox storage until now and I will never go to any other storage facility after completing a rental here. It’s clean, enclosed gated secured parking, dedicated spacious loading and unloading spots in front of door, and price was great! AJ, the Property Manager, was friendly and helpful in person and on the phone.

I had to contact customer service to take care of a billing issue. After Dealing with a few other representatives I called back and had the pleasure to speak with Krystal. Unlike the other representatives Krystal was very nice, read the notes on my account and was able to rectify the error. Hopefully with time the others will become as efficient and have the knowledge that she has.

Having rented units in this building since they opened 4 (?) years ago, there have been ups & downs with changes in management and owners. The latest transition resulted in an office that was unoccupied for nearly a month and many tenants had concerns. But of late " Go Store It"has really gotten their act together, particularly when I’ve been able to get them on the phone ; most recently Crystal this evening was able to answer all of my questions clearly, With a tremendous mastery of the English language, and the personality to deal with whatever issues I presented. Courtesy, patience, knowledge of the facility and anxious to serve. That’s Crystal. Every business should employees with Crystals skills.

Nitheesh Kumar at customer was extremely helpful. The customer service was very quick to respond and resolve an issue. The automated process of registering at moving in was easy.

Just moved in. A bit chaotic at first, as the unit assigned wasn’t the size I requested, then the one reassigned was already taken when I went to it. However, both AJ, the property manager, and Adria, at customer service on the phone, were able to help, and did a good job. I read lots of negative reviews, so let’s see if it was bad luck for the reviewers, or a constant. Either way, we will see how the cookie crumbles.