Durham Heating & Air Conditioning

A-1 Heating and air conditioning is a lifesaver! I recently hired them after using two previous companies who weren’t able to fix my system. The technician was very knowledgeable and was able to find the root of the problem. Very affordable and professional. I highly recommend using this company for affordability and excellent work.

Let me start off by saying this company did a wonderful job taking care of my a/c system. The technician was very friendly and helpful. He communicated with me through the whole process. Always able to get in touch with them if I need them!!! The prices are so affordable. I’m truly grateful they were able to fix the issue I was having with my system. I would highly recommend this company to everyone.

FRAUD ALERT: A-1 tried to run a scam on my home warranty company and me. They were identified by my home warranty company as service provider to troubleshoot non-working upstairs a/c. Mike from A-1 attempted to charge me for freeon replacement of the unit, stating Old Home Republic refused to cover the charge (about $700-800). As this is a covered service that has been done before, I called OHR to clarify, and headed home (was at work during initial exchange). Upon arriving home, learned the following: 1. Mike from A-1 had NOT BEEN TO MY house, much less checked the hvac unit, prior to calling me (about 7-8 calls made in 3 minute period, plus texts) to request authorization/payment for work. He was still not there when I got home. 2. Mike from A-1 never contacted OHR to request authorization on above repair. Mike lied when he said it wasn’t covered by them (it is). He also lied about diagnosing the issue as he hadn’t even seen the unit or tested it. Amazingly enough, Mike did show-up about an hour after his scheduled time. I asked him to get off my property and filed a complaint with the warranty company. Will look into the same with BBB. Not recommended. Not a bit.

My home warranty plan said A1, a service provider for Cinch Home Services, would arrive at my property on Wednesday. They were a no-show and have yet to respond to at least 3 phone messages left over a 48 hour period.

similar results to those above. Communication is VERY poor. We will end up being without AC for a few weeks due to lack of communication and follow through. They responded to negative review a full year later...Still 1 star.

Terrible!!! Do not use these guys, even if they are free they will cost you more money than its worth!!! They do not warranty their work

Very affordable and great customer service !