1-Call Heating and Cooling, LLC

Very fast response to call. I had a strange circumstance where the problem with my furnace came and went. Sometimes it would kick on, other times it wouldn’t. The tech Brandon came out and thoroughly looked over furnace unit to try to find the issue. He reassured us that the unit looked good and "tuned it up" to ensure it would run for us. He was very nice and explained everything in terms we could understand. He ran more test than were probably warranted to be thorough and to ensure the unit was running at its best. I highly recommend them and will look to them for any further HVAC needs that we have!

We had them come out and work on our furnace and shortly there after we had a issues with the AC unit spilling water while running. Since they were the last ones to work on the unit I believed them to be responsible for our new problem. We reached out a couple of times to the tech who had originally done work on the unit, as we had his cell info, and were left dissatisfied with his response. It wasn't long before the hottest days were over and it fell off our radar until the next summer. We contacted several people who gave as theories, mostly involving how the drainage was improperly installed and quoted us prices to remedy our situation. Most were several hundred dollars to a couple thousand. They said there was no way to be sure exactly what the issue was because the unit would need to be dismantled in order to be sure. We had resigned ourselves to just using another company and just moving forward. However, some of the gross, smelly water that was accumulating in the basement got on my laundry and that left me angry and a little bitter. So, I left a negative review with 1-Call thinking that would be the end of our dealings and we would go our separate ways permanently. Kevin personally reached out and contacted us immediately. He offered to come out and fix the unit. They came out, quickly diagnosed the problem, and completely solved our problem. He even brought us in so we could see the issue being a slanted ramp in the AC unit itself. Nothing was improperly installed by 1-Call. We actually felt bad for the original review and offered him what little cash we has on us at the house though not once did he ever mention payment or even how much such a service would cost. Kevin went above and beyond. His company was not at all responsible for our misfortune but he came to our rescue anyways. Our basement is now bone dry. If they would have us back as customers, we would totally use them for any work we needed. They are truly an honest and reputable company, which is hard to come by

The technicians sounded very much professional, had strong knowledge related to their work. And the most important thing they were very polite and humble. Explained each and every thing in a very detailed manner to me regarding the fault which I had in my heating unit.

Kevin and Austin were absolutely wonderful. They came out multiple times to ensure we got our heat fixed right before the cold weather/snow hit. They were very professional and communicated clearly about issues. I would definitely recommend them!

Had a wonderful experiance with dealing with 1-Call. They were on time and had more than enough help with them to complete the job in a timely manner. I will be calling them again when we need our vents cleaned next winter.

This is Valerie from Marlowe in the CWE.... Kevin and d his crew are always prompt, professional and knowledgeable on the 1st Call for service. Would definitely recommend them to anyone with HVAC needs

Prompt..and answers ALL my questions! Would highly recommend!!!