Airmasters Inc

Airmasters was fantastic from start to finish. My AC went out during the hottest week of the summer. First, they sent a repair man to diagnose the issue and he was honest with me that they could fix the fan, but he didn’t know if the compressor was melted. It probably was because the unit had felt really hot to the touch. Next, they sent out Brad, a salesman. He spent a lot of time looking at my old house and came up with a creative solution to box in my old register so it would fit a standard filter. Several technicians came out to install the unit, then they came out again to turn the fan down a bit because it was a little too noisy for my very sensitive hearing. I’m extremely happy with their service and highly recommend! Nice, professional people all around.

Excellent service! Winston came right on time, got right to work, was super courteous, and did a very thorough check on the AC unit. He answered all my questions without any condescension, which is rare these days. He also checked an out-of-the-way vent in an upstairs bathroom without hesitation when asked. He easily earned the 5 stars. Thanks, Air Masters!

I had a BRAND NEW full HVAC system installed from air masters almost 2 years ago. The 'technicians' that installed my unit were very unprofessional and the one working in my house seemed unable to communicate with due to a language barrier. They set a fire while welding which left scorch marks in my furnace closet. They also left blood smeared on my walls and made no attempt to clean it before leaving. After the installation was complete it took another 5-6 visits with the emergency technician just charging the coolant before they decided to check for any leaks or issues with the installation, which they found multiple leaks and a part completely missing which let what little cold air it was producing escape before it got into my house. Once the leaks were finally fixed and the damaged/missing parts replaced i had to continue dealing with underperformance because the unit they recommended and installed can not keep up with cooling my house once the temperature outside reaches above 80°. Now just under 2 years later my furnace wont even turn on and im having to call a different company to come service it because I cant get a response from the company aside from their answering service offering to have an emergency technician call me back which hasn't happened after hours of waiting. This company took around 12k of my money and provided me with subpar equipment and terrible services frim start to finish. I do not recommend doing any business with them.

I have used Air Master Heating and Air for years without too many problems. But Monday, 4/28/25, I was THROUGHLY DISAPPOINTED. I have (HAD) a service agreement for a Fall Check-up and Summer Check-up. Well, this time when the Technician told me he was going to have to add some Freon to my AC unit, I said, okay; that's normal. Then he said it would cost me $75-85 a pound depending on how much I needed, but he would give me a 15% discount since I had a maintenance agreement. I was floored and immediately called the office while he went back to his truck. This is when things took a messy turn. The clerk said I should only be charged if Tech had to add MORE than a pound of Freon. When the Tech came back inside the house, I told him what the clerk said; then tried to get her back on the phone AND she would not answer the phone. However, I had an extra number that they gave me a long time ago and the clerk pick up the call. She said her supervisor told her the policy was changed 2 years ago. Well, that would put the change around 2023. I wasn't charged for the pound of Freon in 2023 nor for the pound of Freon in 2024. I would have felt less irritated if the clerk would have said, we just updated our policy as of 2025. I was caught off guard and I told her so because I wasn't prepared to let an extra $75-85 dollars hit my credit card. I was not happy; and I politely told her so. As a longtime customer, I feel betrayed. With prices as high as they are now, I definitely will be shopping around for other HVAC assistance. She didn't even seem to care. I am going to have keep a close eye on the Credit Card I used also. I have just lost all trust in this company. So, beware. Ask many questions before you allow anyone to do work in your home, now.

Not that the other techs aren't good, but Jay is who we want to work with us every time. He was very thorough, polite, replaced item that had to be moved, and overall did a very good job.

Darnelle Matthews was great!! Came in on short notice. Communicated effectively and just did an outstanding job! Will definitely need him to come back in the future!!

Dontre was our service professional. We have been using Airmasters for years and he was the best of all the professional we had come out. Very courteous, respectful and very detailed with his job. I would highly recommend Dontre!