Apple Downtown Brooklyn

Visiting from out of town and my phone stopped working. I was helpless, everything is in my phone. Went into this location and was assisted right away. Within 15-20 minutes I was sitting down with a technician restoring my phone. Aesthetically this place is beautiful. The crew here is so put together and courteous. Great selection of all Apple products. Professionalism A+!!!! Love this spot.

I’d like to give full start to stuff’s guiding you in store. But 1 start to the inventory manager. Scheduled a picking up at 7:30 in person, wait from then till 9:00 pm, order is still in processing. Apple support told me from their end it shows the model I ordered they still have it in stock, I don’t know why the guy who didn’t let my order to get passed. One start to show my respect to whoever did this job at least still a human being. But I believe monkey can do a better job than him or her. Respect 🙂

They were very attentive and helpful. Customer Service and A and I'm an android girl. My son needed to charge his iPhone before the concert and I needed to get out of the heat. We are sitting on their tree seats . Don't sit on the railing a nice lady will come over and ask you if you need help and then ask you not to sit on it. But she was very nice about it. This store is Kaila New York approved

I would not recommend this location for any purchases. The customer service is extremely unprofessional, starting with the manager Malcolm and several Apple employees. The staff shows no respect or willingness to help, they act rude and dismissive if you ask for additional assistance. My experience here was very disappointing, the attitude and lack of support completely ruined the visit. Definitely not a good place to shop.

Back in 2022, I purchased an iPod Touch from this Apple Store and unfortunately received two defective units in a row. The first one had issues right out of the box, so I brought it back under warranty. The replacement I was given also turned out to be defective. After that second experience, I decided not to go through the process again and just left it alone. It was very disappointing at the time, and I hope the store’s quality checks and customer support have improved since then. I wanted to share my experience so others know what I went through.

This Apple store arbitrarily cancels online orders. I drove 90 minutes early today, and they canceled my order before the pickup time. When I went into the store to wait and refreshed the page, it showed I had missed the pickup time and the order was canceled. The thing is, I arrived at the store on time; I didn't miss the time at all. Why do they say I missed the pickup time? How did going into the store early to pick up my phone become missing the pickup time? This is utter nonsense! They suddenly canceled my order 10 minutes before pickup. I even took time off work to pick up my phone. If they didn't have it in stock, why did they charge me? There was no explanation. My bank card still shows the transaction completed. I'm waiting for a refund from Apple. They won't refund customers' money promptly. I will never use an iPhone again. Apple has no integrity. The store staff were rude, acting as if they manufactured the phones themselves. They didn't even look at people properly—so impolite! It feels like they think customers are fools! I suffered a huge loss today; Apple treated me like a fool. This is a lesson learned; I will never use an iPhone again.

The staff here were super attentive and helpful—definitely A+ customer service, and that’s coming from an Android girl! My son needed to charge his iPhone before a concert, and I just needed a break from the heat. We ended up relaxing on their tree seats . Just a heads-up: don’t sit on the railing—a friendly staff member will kindly ask if you need help and then let you know it’s not allowed. She was very polite about it, though! Overall, this store gets the Kaila New York seal of approval.