ARS / Rescue Rooter

We had many problems with the first two visits from your installer for our new air conditioner; his helper was fine. Three items, first, forgot and left a screw out of the front of the unit inside, resulting in cold air escaping into the room, which resulted in the need to install weather stripping around and on the bottom of the door to prevent the escaped cold air from entering the bathroom and bedroom. Second, installed the outdoor plumbing far away from the house, resulting in the need for a strap to help protect and secure the piping. Third, he was very lazy in attempting to install a Nest thermostat, which we requested. Said the existing wiring was nailed to the inside of the wall and did not try or attempt to try or ask for a different method of installation. We had to inform him that the unit could not be installed in front of the basement windows, as it was after his first installation. He had to have the electrician come out and extend the electrical wiring in order to install the unit per regulations, and told me I would have to pay for the electrician to return and fix his mistake. I hope that I don't get charged for this, or I will have to contact Lowe's. Finally, after phone calls of disapproval of the work, I requested a different installer to come out and finish the first round of work. The second installer sent out was very capable and agreed that the first installation was wrong in the installation and mistakes. He added the screw, strapped the piping in the back, and got the Nest thermostat installed. Five stars for our second installer (I wish I had his name…please look it up) , he deserves a pat on the back), and also five stars for our Comfort Advisor Chris Odiah who had to put up with my phone calls of disappointment0 (it was because of these two people that I did not tell ARS to remove the unit and refund my money). I am not sure if I will call and request any additional future work to be done by your company, time will tell.

Shout out to Keenan and Brandon, pulling extra hours today to do the damn job right, feel bad for what these guys had to deal with from previous contractors, (bathroom remodel, tub install), I really appreciate their patience and dedication to make sure our new system not only got put in correctly, but also fixed our ducts, exhaust piping, basically all under the house, in the crawl space. I am so grateful. Recommended

I went to 3 different companies to take a look at my furnace and ac units and I am glad I didn’t go with them. Not that they were bad but first off Alberto gave me the entire break down which I really appreciate! His professionalism and knowledge definitely peaked my interest and my wife and I decided to go with ARS. The next day Adam, Gabriel and Paul (the electrician) installed my furnace and ac. They were very professional answered all of my questions and Adam gave me the best walk thru when the job was complete. They even wore shoe covers to not track dirt in my house. WOW! I am very excited to not face a winter with the worry about my furnace from 96’ going out again. I even have ac for the first time since I’ve lived at my house in 09’. I HIGHLY RECOMMEND going with Ars and especially having Gabriel, Adam and Paul as the dream team! They even cleaned up when the job was finished. Thank you Adam l, Gabriel, Alberto and Paul! You all deserve a raise!

Mason our sales person was great! Personable, professional and very knowledgeable. Ben, Gabe, and Leo installed our unit. Great work! Ben gave a great walk thorough of the unit and how to use the new thermostat. We are really pleased with the job and our new unit! Thank you!

Matt, Cody and their team were very professional and efficient. They worked from morning until evening making sure the job was done at their very best! They took the time to walk me through all that they upgraded and explained this new system in a way that I could understand! Very pleasant and polite! Definitely recommending them to family and friends!

James did an outstanding job coming over to inspect and remediate our extremely clogged service line. He spent hours at our house and on the phone with us, way more so than any other company we talked to (and we got a lot of quotes!). His professionalism and care really stood out as the best of like 5 plumbing companies we had to investigate the issue. Thank you James!!!

Our heater broke down on a night that was 25° and we woke up to a freezing house. We called ARS heating. Even though it was on a Saturday morning, when no other heating company was available on an emergency basis. ARS was able to come out the same afternoon, got our heater going again And gave us a bid for servicing the heater to fix the different parts that were Broken that was a less expensive offer than the other company we had talked to. We give them five stars for their quick and expert service and their cooperative and caring attitude