Xerox Corporation

I have only been using this company as part of the self-directed program for only two weeks and I can tell you that they are, without a doubt, the WORST company I have had to deal with. They said it would take 3-5 days to process my forms; well, that has now turned in to 2 weeks. My caregiver missed her pay period because they're STILL processing a form that was turned in at the end of October. Then I get an email stating they cannot process any of the vendor payment forms that were sent to them IN OCTOBER. Now I am going to be two months behind on everything because neither Conduent can't get their people to work efficiently.

They provide customer service to MI Via participants and their employees. Now that palco is coming in and taking over their contract they are no longer doing their job in assisting participants and the employees. I've been trying to have conduent return a phone call for over a month now. I created ticket after ticket after ticket and so on to have conduent return my calls. I feel it's unfair to my sister whom has disabilities and many other individuals going through the same situation with this heartless company.

I've been trying for two years to see if Conduent gets thier act together. I am a self direct client. If they could do something correct or do something incorrect, they choose the latter. Last year I finally gave up completely getting my Verizon bill paid. There was no way I could stand thier lack of interest in thier client. I went without a phone then for a month or more. I figured out how to pay it out of my pocket and did so. This year I got a new support broker that includes the most competent person I have ever had representing me. Loretta worked with me and Conduent and together we kept at it and I at least got 3 months of my phone money back. Current bill was approved but, now no check in the mail. Been a month. Thier checks are no good at any place that uses telecheck. I have to get my phone card in Albuquerque at Best buy. (220 mile round trip for me!) Oh, well this is what Conduent does. Put you in more exposure to accidents, etc. No, Conduent has state contract. It's nothing but a cash cow for them. It's just like New Mexico State to get into business with services like Conduent. State phone calls for many departments are routed through Conduent. God help us all if the calls are important! Many of us are stuck with this outfit.

My only question is how Conduent is still up and running as a legitimate business? We've faxed forms to them several times, and were told they only received 1 page. We then sent sent hem hard copies of the forms. It's been more than 2 weeks and they say they haven't gotten them and their business is located only 20 miles away....not sure what they're over there if anything.

Sorry company don't work for wat they are paid for!!! Wished they would do the job they are paid to do maybe the government needs to look into them really system upgrade lies as the good word says do work

muy mal servicio irresponsables super burocraticos nadie da informacion correcta trabajan muchas personas ahi agotando la paciencia de los participantes y sin resolver los problemas de pago de los trabajadores,no son eficientes en xerox para nada

Unable to process invoices correctly so incorrect or no pay, loses papers constantly, poor communication