Advance Auto Parts

I usually come here to this specific AAP for my car related stuff. Was having a very frustrating day & had to go to the closest store near me at the time, which was Autozone (FC). They were extremely rude (with the exception of one young guy wearing a red AZ shirt) I didn't feel comfortable at all to even ask for help with what I needed. I left AutoZone and came to this AAP to just see if anyone would be able to take a few minutes to help. The gentleman behind the counter today was very kind & agreed to come outside to help me. I was very apologetic for asking, but the gentleman was very nice & assured me it was no problem. Another very nice employee came out to assist as well with a little bit of "teamwork". ☺️ Both of these gentleman were so helpful & treated me with kindness & not at all as if I was a bother. The customer care was the best & made my day much better afterwards! I will continue to come here for all of my car needs & for the friendly, knowledgeable service! Again, thank you all so much! I'm so appreciative!!

Great location, convenient to Falls Church/Arlington and McLean. Sherri was very helpful in assisting me find some polish for my truck as well as a cleaning chemical for the aged headlights on my Highlander. She also helped point me in the correct direction for what to do with my flickering LED turn signals. Great customer service.

I came 30 minutes before closing and politely asked for a simple OBD check engine scan. The employee refused with no explanation. Highly disappointed with customer service at this location. just wasted my time 10/28

Not only did they answer my question about how to get paint off my bumper, they took the time to help me apply the solution and fix my car. Sincerely some of the nicest people I've worked with in a long time. Cannot recommend them enough - especially Tony who is as good as they come!!!

I came in to get oil and Andre saved the day! I was being totally clumsy and dropped my oil cap inside the vehicle and wasn't able to get it. Andre was so generous in helping me get it. Thank you soooo much. If he hadn't helped me I wasn't going to be able to get back to work. This place is usually really good anyway but this just made it even better!

My car needed a new battery and I was hoping for a quick fix. Arrived in the evening and I was promptly helped by a staff member who checked my battery status and showed me replacement options. I appreciated that he was honest about the fact that my car didn't need the premium/top of the line options. I made my pick and he did a quick free install. Hope to not need another service anytime soon but if I do, I'd be happy to come back here. Highly recommend for a battery replacement without labour/installation costs!

Tony is the man! He was personable and helped me when I was a damsel in distress! My oil was low, not only did he put the oil in my car he made sure my car wasn’t leaking the oil either. You don’t get customer service like that anymore. You’re lucky to have an employee like Tony! Many thanks!