E & D International Auto Repair Alignment & Towing Service

I’m not one to go out of my way to write a bad review, but I found my experience with this auto shop to be particularly bad and want to make people aware of what they will potentially be dealing with. I was having problems with my battery, so I took my car here. They told me I needed a new battery. First of all, the price they wanted to charge me for the battery was significantly higher than anything I could find online, so I asked them to find a cheaper one. They did so, and I chalked that up to not being a car guy and the fact that after all, the shop does need to make money, which I understand. My understanding is that it’s pretty standard for the diagnosis fee to be applied to repairs across many auto shops, and this shop advertises that right on their wall. It was one of the reasons I chose to give them my business. So when I saw the diagnostic fee not applied whatsoever to my final bill (400+ for them to change a battery), I asked them why. I got "oh I can do a $70 discount", as if they were doing me a favor. I told them that they advertise applying the diagnosis fee towards the total bill, to which they said "that is not true", and I told them it’s right on their wall, which apparently the guy on the phone wasn’t aware of. I ended up getting to talk to the "manager", who was pretty argumentative with me, and also tried to deny the existence of the advertisement. When I told him that I saw it with my own two eyes, he then tried to debate me on the definition of "advertising". He then said that the policy of applying the diagnostic fee towards the bill only applies for bills over either 1k or 10k (can’t remember which it was). Whatever, I just wanted to be done with them at this point, so I took the $70 discount and moved on with my life. Or so I thought. I recently went to get in my car after letting it sit for a few days only for it to not start up (the original problem I took my car into this shop for). It was dead dead, couldn’t even be jumped. I eventually called triple A, and they got it to start with their power jumper. I got a battery test done, and although the battery was fine, there is apparently an issue with the charging system. It sucks, but because of my original experience with this shop, I can’t help but wonder if this was the issue from the start.. but obviously, I can’t say so for sure, so take it with a grain of salt. I will say, the mechanics and desk workers themselves were quite friendly, but the manager was more interested in debating me than honoring what’s on his own wall. Not a great experience overall.

I recently had two cars serviced by E&D International Auto Repair & Alignment, and I couldn’t be more impressed with their professionalism, efficiency, and attention to detail. From start to finish, their team was responsible, knowledgeable, and committed to delivering top-notch service. Both vehicles were handled with care and expertise, and the results exceeded my expectations. The staff was transparent, communicative, and always ready to answer any questions, making the entire process seamless. If you’re looking for a reliable and highly professional car service company, I strongly recommend reaching out to E&D International Auto Repair & Alignment. Their dedication to quality and customer satisfaction sets them apart! Thank you again for your outstanding service!

Took my Infiniti in for an oil change and battery swap, they did a great job and the price was super reasonable. Came back with another issue, and even though it couldn’t get fixed that time, they really handled it professionally and treated me right. Later brought in my Tesla and they helped me out again, no hassle. Just good people who care about their work and the community, highly recommend.

Joseph and Mohammad to the rescue! Not only did they provide me with exceptional customer service, they managed to save the day and replace my flat tire with a brand new one in under one hour. 10/10 service - would highly recommend visiting their shop for any of your needs!

I am very impressed with E&D. They seem to do an excellent job without over charging. Also, they tell you the problem on the spot. Both times I used them for a steering and alternator problems, the problems were solved within 2 hours.

I was told by a well known car maintenance company ( Mavis) that I didn’t need brakes-all is well. So I travel to Virginia from Georgia and I kept hearing the scraping noise when I applied the brakes. I was concerned so when I arrived in Virginia I passed E&D International and decided to make an appointment on Sunday evening. Monday at 08:00 I was able to get in. It’s a small repair shop and it has very little parking, so you have to be careful when turning into the shop. I usually read reviews but I took a chance. Turns out I did need brake pads and I decided to get the rotors as well. 2 hours later I was on the road again. I would like to thank everyone at the shop, It was a pleasant experience and I was able to complete my book while I waited.

"I had trouble finding any open auto shops after 5 PM, but thankfully this place was still open. They fixed my car without any hassle. I also inquired about another vehicle needing a transmission, and the staff assured me they handle engine and transmission swaps with a guarantee. The office guy was great—friendly, knowledgeable… and clearly working hard (maybe too hard to get a haircut )."