NAPA Auto Parts - DMT Auto Parts Inc.

Very pleased they’re an auto parts store, but I called them for some totally different. I needed it to find a Moble mechanic because my alternator went out and they were willing to help me. They took their time to find a guy that they thought was great and he end up coming in and helping me out. I was able to get back home.

Your driver was in the parking lot and pulled out in front of me, no stop, then went under the speed limit, then gunned it after holding up traffic. Really erratic driving for an "auto" store. Maybe drug test?

We just moved to Astoria a year ago, and every time I go into Napa, they are all very helpful and know their stuff.

Returns... don't count on it. Purchased a DeWalt buffer and attempted to return the item because with the pads that were purchased damage was done to a customer's vehicle. Buffer was only used once and was in immaculate condition. Store claimed that because there was nothing wrong with buffer they couldn't refund it. They did however take the two pads back *and gave $18 for pack of two-those pads cost A LOT more than that. Didn't want to argue so took the buffer and will attempt to sell it private party... Anyhow, took a huge hit on this purchase and rather disappointed that could not return the item.

I hate to leave a bad review, but I am extremely dissatisfied with my service. I am actively going to college, working a job, and my vehicle isn’t running :(. I understand they are understaffed and very busy, but the workers there could at least show some decency. I have been actively trying to get a fuel filter for over a month. The first one that was given to me I brought all the way home only to open it and realize it was used. When I was finally able to get back in there for another one they gave me the wrong year for my vehicle. Then, about 2 weeks ago, they promised to put another fuel filter on order for me, give me some credit, and call me when it’s in. After waiting I finally decided to give them a call for them to only tell me they have no knowledge of my order and my credit they promised me. I was confused and asking some simple questions about my account for Ron to tell me "I’m busy and there are more people on the line". I was on hold for 10 minutes, which is no problem, but you think I could at least get my questions answered and shown some respect. It’s worth the drive across the bridge to another parts store. I PROMISE!

As a fourth generation astorian, I am grateful we have a Napa auto parts here; it's one less thing I have to go over any of the "bridges" to get something i need. Today I noticed there were only two gentlemen working the counter. The phones were ringing off the hook and those poor men were trying their best to satisfy all of the caller's inquiries. However; In the span of 15 minutes 3 people ended up in line waiting for service.. And in the end; three people walked out to take their business elsewhere. Nobody was even acknowledged. I felt embarrassed for walking out but clearly they did not have time for us. I ended up having to go to autozone in Warrenton To purchase all new glow plugs and 2 of the highest cranking amp batteries for my 6.6 diesel duramax 2500. Perhaps it was just one of those days. And of course I'm still going to come for parts. I'm just a bit disappointed And just thought that I would share that here.

Used to be my favorite spot to go but since the staff started leaving I feel less inclined to stop in