Apple Valley Plaza

Not everyone wants a new phone , I am super positive their motto is to just try to sell the newest model . Unless you're under warranty or your plan is too upgrade I would not even bother coming to any Apple Store for repairs. I can guarantee they do not event attempt to fix your phone if it’s out of warranty . 1/5 stars

I went to the store yesterday and was going to sell my phone 15 pro max and get 17 pro but I found the value less there so I didn't sell it. Then when I came home and checked my bank account they deducted $24 from my account just for see the phone. This is a fraud.

When I think of apple, I think of innovation, sleek and happy atmosphere. People helping people navigate thru the apple ecosystem. I as an investor and consumer its hard to write this review. But alas, i must give an unbiased review. I feel this location doesn’t fit the criteria. I’m not sure if apple is slipping or if it’s a Bakersfield thing. I waited, and waited for assistance. Then a woman walks in and is helped right away. While 4 and at times 5 associates are just having a conversation. Apple change before you are considered rude and a hassle to visit…. Unless you want to be the next DMV.

Came here for a simple battery change. Quoted a wait time of 2 hours that turned into 3. There are so many employees, but it’s like no one actually has a specific job. There are people coming in and out of the back and they will keep checking in/assuring you that "it’s coming out", but then another employee will come up to ask for your name and tell you the same thing. What a mess.

I went to store for pre order iphone 17 they told to do it online then what is the point of this store. Everything is online please close this kind of stores apple thank you that will really help to make iphone affordable to lot of other people.

I had a disappointing experience at Apple Valley Plaza. The employees, from management to specialists, were rude and unhelpful. The specialists seemed annoyed when I asked questions about products and gave attitude when I needed help. I recommend making the extra drive to Apple in Valencia and asking for Margarita. Margarita is genuinely kind, willing to help find the perfect product, and doesn’t get annoyed or give attitude when asked questions. Avoid Apple Valley Plaza and go to Apple Valencia!! You’ll have a much better experience there, especially with Margarita, who is really helpful and friendly.

I tried to call the store with a few questions rather than driving there in person. I got routed to technical support and the lady helping me said she would try and contact them. She tried for almost 10 minutes and no one pick up the phone at the store. Feels bad. Maybe do better.