Furniture City Bakersfield

I had went into Furniture City after leaving another furniture store unhappy with the bedroom sets they had on the floor. I was interested in one I found online and that particular store said they could order it for me but wouldn’t price match. Unhappy with that store lead me to Furniture City. Andrea greeted me as I walked in. I explained to her what I was looking for. She lead me to two bedroom sets that fit the description I had explained. She listened to my wants and needs and wasn’t just trying to sell me something. I did like the two she showed me but I liked the one online so much more, so I showed it to her. She said they carried that line and could order it for me at that price, deliver it and set it up. As we walked to the counter Adam, the manager, stepped in and introduced himself. He assisted Andrea and said he was happy to help. I put down a deposit that night and returned the next day to pay the balance. I was greeted at the door by a gentleman and I told him I was there to make a payment. Immediately, Adam walked around the corner and told him he would take care of me. We walked to the counter together and he asked if I wouldn’t mind him training an employee on taking a payment. It was nice for him to ask. I was told my bedroom set would be in around 5-6 weeks but Adam said more like 2-3. I believe it came in 2-3 weeks. Drivers contacted me the day of delivery and was in and out in less than 10 minutes. Unfortunately, the bed was not the correct one I had ordered. I immediately text Andrea and she apologized and got right on it. The next day Andrea text stating the correct one was ordered and would be delivered in two weeks and again apologized for the inconvenience. I wasn’t bothered because I had the wrong one to use until I received the correct one. It came in two weeks like she promised. Again their guys were in and out quickly and very courteous. I am extremely happy with the Customer Service and the quality of the set I chose. Having a sales person actually listen to you is rare. Andrea didn’t make me feel pressured at all. She was kind patient and knowledgeable on the company’s products. It’s also rare to have a manager step in just to assist, not trying to pressure for a sale. And for Adam to remember me the next day made me feel like I wasn’t just a customer. They are building relationship for future purchases. Adam and Andrea have my business in the future. I highly recommend Furniture City. Five star service!

⭐️⭐️⭐️⭐️⭐️ Outstanding Experience at Furniture City! I had an amazing experience at Furniture City! From the moment I walked in, Sam greeted me with a warm welcome and went above and beyond to help me find exactly what I needed. She was knowledgeable, patient, and never pushy — truly made the process enjoyable. Adam, the owner, was equally impressive. He personally made sure everything went smoothly and gave me a great deal on high-quality furniture. You can tell he genuinely cares about his customers and stands behind what he sells. The service, selection, and prices were all fantastic. My home looks beautiful thanks to their help! I highly recommend Furniture City, and especially Sam and Adam, to anyone looking for great furniture and an even better buying experience. Thank-you again Sam & Adam....

Erik was so much great help ! I will come see him again. The best person I’ve had help me in any customer service situation! Got me 1000$ in saving Accurate delivery time! And I got everything in perfect condition! Check Erik out ! He also gave me a 50$ referral for sending him a client !

Lino provided the best customer service. He took his time to make sure we found something we liked and offered us the best price. He was very kind, you can tell he loves what he does. Will definitely be going back with Lino in the future!

I recently bought some furniture from Lino, and he was awesome to work with. He was polite, funny, and really easy to talk to. He made the whole buying process super smooth and even helped us save money along the way. You can tell he genuinely cares about making sure his customers are happy. Definitely recommend buying from him!

Great customer service!! Sam did a great job helping us find the perfect sectional sofa and dining set for us. They have many beautiful selections of furnitures. They also have great financing options. Highly recommend Furniture City Bakersfield!! Thank you Sam and Adam!!

First time in the store in my city, I got welcomed with such kindness pleasantry. I didn’t only feel welcomed, I felt at home to say the least. With so many different options to fit my home and my wants/needs to my standards was impeccable! I got the best I deal I could find in town for the most impeccable furniture I didn’t think I could afford! With the employees they hire to serve you, you’re more than certain to find exactly what you want and need for the best price!