Massachusetts Department of Public Utilities

Perhaps the worst experience of all my life experiences in the history of my experiences. I need to renew my company license and the online form had issues to where it could not submit. There is a number online which I hoped would help to provide me with some clarity on how to resolve this issue. No answer. Ever. Leave voicemails. No return calls. For months. Today, I finally walked in to their office where the doorman said I cannot go inside without an appointment. I asked him, how can I make an appointment when I can’t get in touch with anyone from the department. I was then instructed to please leave a voicemail and someone will get back to me. In summary, you can’t call, you don’t get an email back, you can’t talk to anyone at the office. Taxpayers - This is where your hard earned money is going. I have never left a bad review until today.

If you are not under the federal poverty line the state of Massachussetts government agencies will not help you. I spoke with the representative Linda about my situation, needless to say she had a horrible attitude when explaining to me there is nothing the agency can do for me since they do not have any funds to give and I am not on a "discounted rate" for utility services with Unitil. She spoke to me about making another payment just so she can contact Unitil about not shutting off my electricity, after I already explained to her that I had made a payment today before calling DPU, I am behind on rent and have nothing left in my account. I even explained to her I am unable to make a down payment to get on a payment plan with Unitil. She turns around and says, "Then I'm not going to call the company then..." She proceeds to provide me other agencies that could provide funds to help me. When I ask do the agencies have income requirements, the tone of her voice and her attitude grew even more agitated. She even stated to me since I applied for RAFT and I did not meet their income requirements, that I may not be eligible to receive funds from the other non-profit agencies. Needless to say the state Massachusetts doesn't care that utility services like Unitil are monopolizing cities and towns to charge whatever fees that they want to. They allow landlords (slumlords) to increase their rent on buildings that have not been kept up to date in terms or maintenance and are infested with mold, lead, rats, bed bugs and cold drafts coming through windows of old factory buildings turned into condos without any consequences. I am sure that this review will not change anything about agencies in the state of Massachusetts. So I do hope karma takes its toll on Massachusetts and more people leave the state for other environments that do care about the cost of living of their residents. Massachusetts politicians only know how to put their residents into more debt and cares only about the benefits of their campaign donors.

Couldn’t be a more corrupt agency. National grid and eversource received a scandalous increase - but then laid off hundreds for the winter. Family of 5 with 2 working parents trying to pay a $800 heat bill- YES YOUR READ THAT CORRECTLY $800… this agency is impoverishing the citizens of MA.

Be prepared to be talked over and talked down to. This is their job and expect you to know everything they've been trained to do. It was an extremely poor display of customer service. I had to hang up due to not being able to get a word in. Wow, I'm impressed.

Another extremely corrupt Massachusetts agency. The Department of utilities keep voting to raise supply rates to meet the needs of themselves, the good ole' Massachusetts' way. Absolutely disgusting with what this slimy department keeps doing to those that are under its thumb. They know that we are stuck paying these prices, and there is absolutely nothing that the middle class can do about it. It is legal robbery.

The recent rate hike from the Massachusetts DPU is absolutely infuriating! My January electric bill skyrocketed by over $800. It's not just a hit to the wallet—it's a glaring example of total mismanagement. It's outrageous to watch these utility companies cashing in while people like us are left to struggle just to stay warm. The DPU's decision is a complete failure, showing they have no clue about the needs of the people they're supposed to serve. We desperately need leaders who genuinely care about our community, not those who mindlessly approve these outrageous rate hikes.

Eversources billing is outrageous, and their delivery charges are completely unjustified. My energy usage hasn’t changed significantly, yet my bills keep increasing, with delivery fees often higher than the actual electricity cost. It feels like we’re being charged extra just for the privilege of having power! On top of that, trying to get answers is impossible. Customer service offers no real solutions, and complaints to regulatory agencies don’t seem to make a difference. How is it fair that residents have no choice but to pay these inflated prices with no accountability? Massachusetts consumers deserve fair energy pricing and transparency, but Eversource continues to take advantage of us. Something needs to change.