Ben & Nino Auto Repair

Watch out with this towing company! So careless with people cars ! Broke my entire car I only had to do a paint job now I have to spend money to fix my entire car I just got a few days ago so I had a way to make it around to my newborn doctors appointments! Broke oil pan stole odyssey emblem off trunk Broke rear bumper drilled holes in it Broke front bumper and buckled both front fenders Broke fog lights And that’s only what I know of right now until Tuesday that my dad can check the car out for me you guy’s would be seen me Monday morning I WANT MY MONEY THIS IS NOT OKAY

Terrible and unprofessional experience! I parked at this lot for just a few minutes because the other store’s parking was full. Within 7 minutes, a tow truck arrived and illegally blocked my car, demanding $150 cash to release it. The driver was extremely rude, shouted at us, and refused to provide any official paperwork or proof of violation. When I asked for camera footage as evidence (since he claimed he had been waiting for us for 20 minutes, which was untrue), he admitted there were no cameras and still refused to show any proof. This felt like pure harassment and extortion, not a legitimate towing service. ⚠️ Be very careful — they operate in a dishonest and aggressive way. I do NOT recommend this company, and I believe their practices are illegal.

BE AWARE about this towing company and the 7-Eleven at 2800 Coney Island Ave, Brooklyn. The entire towing process was carried out with multiple violations of NYC Administrative Code §19-169.1, including the lack of proper written authorization and an unlawful ‘drop fee’ above the legal maximum of $62.50. At the scene, they demanded $150 in cash, even though their own posted sign says $62.50. When you point out the discrepancy, the driver pressures you to ‘just pay $150 now and sort it out later with the company.’ Once you go to the company, they issue a partial refund but make you sign a Hold Harmless Agreement, calling it a ‘tariff mistake’ — while in reality you were overcharged for what they classify as an "impound". These steps are not random — they are carefully orchestrated, from the inflated demand on the street, to the pressure to pay cash immediately, to the refund process that shields the company from future claims. They count on people being unaware of the law or too intimidated to fight back. If this happens to you: dispute the charge ( may call police at the scene); demand your refund (if already paid), and know that you have the right to challenge it further through DCWP or Small Claims Court if you choose. Do not let them intimidate you — this is a system, not a mistake.

My car was parked in a legal parking spot at JFK's Long Term Lot but the mall cop was on a power trip and said I could not park there even though the signs said no parking after August 12th (it was July but he didn't realize that we are not even in the correct month since he was on a power trip). The mall cop will call Ben & Nino to get your car towed and when you ask the Port Authority, they will say they didn't do this. Then the lady on the phone at Ben & Nino will argue with you and tell you that Port Authority approved it (which they didn't) and they even forge signatures on the tow consent form in order to make it look like it was approved. When you ask them who is the police officer that approved this, they will say they don't know their name. If your car was towed illegally, file a complaint with the NYC Department of Consumer and Worker Protection (DCWP) and they will be required to respond and come up with a resolution. This is what I did and I got my money back! They still act like they didn't do anything wrong, but they should have verified first that the tow was legal prior to doing it. They just want to make some extra money and hope that most people don't know that we have a consumer protection bureau that will help. Don't let them get away with it. Take the time to file your complaint!

Same story as others. Would give this company a 0 if I could. Unloading luggage and car seats dropping my family off at terminal 5 at JFK. I carried the car seat to the sidewalk, turned around and the guy was already loading the rental car on the towing rig. I felt like I was extorted for $50. It was $50 cash now or they would tow the rental car and I would miss my flight. They're running a scam targeting families with little kids, elderly people or disabled people. Basically any situation where the driver steps out of the car to help passenger carry luggage to sidewalk.

The staff are extremely disrespectful. They were being antisemitic towards me being Jewish and then even chased me down the block trying to assault me after I called them out on their illegal practices. I called the police and obviously i will be pressing charges against the establishment. I would never recommend this place to anyone and also never their towing company either. STAY CLEAR!!!!

WATCH OUT, they will tow your car at JFK if you turn around. We flew in with a family of 6, and they put the hook under my dad's car when we were loading the car behind it. The driver literally picked up the car as my dad was asking him what he was doing. They charged us $50 cash to put the car down. It felt like some sort of scam.