The Home Depot

I've got to give kudos to a young man named Polo in the garden center. Upon entering he took the time to ask what I was looking for and he directed me to the exact spot. Upon check out he asked me if I had found what I was looking for. His attention to customer service is great! To top it off he saw me breaking a sweat and offered me a bottle of water to cool off. Not sure if management will read this review, but this is the type of employee that should be mentored and promoted. Thank you Polo for your time, attention and assistance.

I always buy appliances in Home Depot. Ive been a member for a long time now.. i never had an experience like i did... Billy from appliances has Very poor customer service, he didn't even bother to help me or even explain to me or even try to figure out the situation i was in with a brand new appliance i had delivered.. since the delivery guys gave me the wrong parts(kit) for the appliance, i was a bit confused in why they would give me the wrong kit that didn't belong to the new appliance i had bought.. He didn't actually say it but he sure made me feel i was Stupid and he tried to belittle me since he made it seem i didn't know anything about the appliance i got, overall very poor experience with Billy, i don't recommend talking to him,

Almost always find what I'm looking for. Nice and helpful employees. The only bad is that the restrooms always smell bad .

Had great selection of items to whatever your liking is. So much diversity in their colors of paint, material of tiles, etc. This place is perfect for planning a new room and/or house

It was not good at all we checked in like they ask us to do and then wait till 2 to get unload and then 3 pm came nothing so I hade to get ahold of my boss for him to call the d c headquarters

Shout out to the wonderful employees! We must go in 4 times a week just to visit with them. Such happy, hardworking, and caring people. Appreciate all they do for us when we are shopping. Thank you!

Store engages in fraud and does not follow own procedures on processing refunds. Purchased an item, unused, and my father tried to return it the following day. Store refuses to follow its own store policy on refund and is only refunding a smaller amount than what was paid. Contacted this store directly immediately afterwards, and after several hang-ups, disconnects, and going around in circles, spoke with the store manager, Mike. It took two store interactions, calling back to the store multiple times and finally getting in touch with the manager and sending emails of receipts to the blame being put on the "original receipt". While we went to the store with the original receipt, the receipt had a white line that was as a result of a damaged store printer. While the amount of money that was lost in the refund was not substantial (about 3 percent of the purchase price), it does beg the question how often the store gets away with doing this. This is fraud and deception on the store's part, and the reason that the store gave my father was not consistent with the reason the manager gave (the refund staff said that their policy was to refund based on the lowest amount the item has sold, even though he provided the receipt). I would highly recommend corporate do an audit of the store and its procedures, as well as strongly advise anyone conducting refunds at this store to check their receipts and ensure the store follows through with full refunds. It should not take numerous interactions to try and get a full refund when all procedures were followed.