Our Serviceworks

Our experience with OSW Fulfillment has been nothing short of exceptional. From day one, the setup process was seamless and incredibly user-friendly. Their team made it easy to get everything up and running quickly, with clear instructions and support whenever we needed it. Their pricing is fair and transparent — no hidden fees or surprise charges — which makes it easy to budget and plan ahead. But what really sets them apart is their customer support. They’re ultra-responsive, always available to answer questions or solve issues promptly. We’ve never had to wait long for a reply, and every interaction has been professional and helpful. When it comes to packaging, they treat our products with care and respect. Everything arrives well-packed, protected, and ready for our customers — which has helped reduce damages and improve overall customer satisfaction. A special shout-out to Michelle C., Jessica T., and all the amazing folks at OSW who make our experience so seamless. Your hard work and dedication don’t go unnoticed, and we’re truly grateful to have you as our fulfillment partner. Overall, working with OSW has given us peace of mind and allowed us to focus more on growing our business. Highly recommend!

Great location, very clean and organized offices and warehouse. The warehouse has full air conditioning that protects the products from overheat. Very experienced with picking process to arrange multiple items orders. Very fiendly employees. 100% able to scale up any business. The software interface to place orders is friendly, and very complete.

One of the best DTC 3PLs in the industry, and not even close. Michelle Harris is a legendary, well-respected leader with decades of proven results. OSW’s continued success is a testament to their relationship-driven approach with customers. Rare to find this nowadays!

We had the pleasure of working with Our Serviceworks (OSW) as our fulfillment partner for our gift boxes and we couldn’t be more impressed with their efficiency and organization. The staff was an absolute joy to work with—attentive, responsive, and always going above and beyond to meet our needs. Our onboarding process was seamless, and even when it came time to offboard due to product changes on our end, the transition was just as smooth. The hardest part was leaving them behind! We’re so sad to part ways, but we highly recommend OSW to any business, whether small or large. They are professional, flexible, accommodating, and committed to making everything work effortlessly. If you’re looking for a trusted fulfillment partner, OSW is the way to go!

We have worked in direct to consumer goods for over a decade and OSW has been by far the best logistics partner we've had. They are highly accommodating and helpful. We're excited to keep growing with them!

Our Serviceworks has been so great to work with! We were totally new to the ecommerce world. They walked us through the process of setting up a shop and getting products out to customers, and have handled the fulfillment and customer service really well. They made a confusing process really easy for us, and we'd definitely recommend them to other businesses as well!

OSW is a bunch of polite and friendly people. They ship my products efficiently at a reasonable cost. I enjoyed working with them and highly recommend them to small business that needs a patient and understanding shipping partner.