Great Bridge Service Center

I’ve been using GBSC for a long time, perhaps 20 years. They continue to provide superior service at a fair price. We trust them to keep our cars in safe and reliable condition. I recommend GBSC to anyone looking for a reputable and professional team.

The Great Bridge team did a great job of taking care of my daughter and her friends when they ran into car troubles heading to the beach! The team diagnosed the problem, fixed the issue (broken belts) at a fair price and helped the girls find transportation to their destination while the car was getting worked on. Laura was extremely helpful, communicated status well and made sure the girls we safe! Well done Great Bridge team!

I've been bringing my cars here for over a decade, and they've always kept them running smoothly. They all know me by name, and they do a great job of keeping me up-to-date on the progress.

Great experience at this business. I had a nail in my rear tire that I needed removed and tire plugged. This team took me in right away even though they were near closing time. Recommend you give this place any future tire needs.

Told them on the phone the code for a transmission temp sensor issue, they said they would take it. I go to pick it up only for them to say they don't do transmission issues and they charged me 75 bucks for reading the code I already knew. (Update, got a call back and a refund not too long later)

Brought my car in for a safety inspection. I check over my cars before I take them in. I picked up my car with a bent wiper arm, 2 month wiper blade rubbers ripped end to end, loose wiper arm assembly, and what turned out to be new scratches on my windshield. The staff there vehemently denied any responsibility. A brunette woman stormed off on me when I asked further questions about the new windshield damage. Curious thing was my wiper arm was out of position with the nut loose, the front desk employee admitted to taking off one of my windshield cowling pieces without off without snapping it back. If no foul play, why would you take off my cowling? I highly doubt my seasoned mechanic left the wiper arm nut loose causing wiper misalignment. Apparently after 'discovering' my wipers collided, they thought it was a good idea to put on a new blade and run them again. The new blade flew off and the new windshield scratches were parallel to the wiper blade tracking. My windshield wiper repair shop confirmed the scratches likely came from the wiper flying off. The responsibility should be on this shop since the damage from wiper flying off was from them installing a new wiper blade without my permission and running the unaligned wipers again for whatever reason (they could not give me a reason why they did this). Wiper blades don't just 'fly off' unless it was not installed correctly. Fortunately the windshield damage was only surface level, however had it been an actual crack they still would not hold themselves accountable. The female manager there refused to let me see any footage. Lesson learned. Take pictures of your car before dropping it off. If any damage occurs do not leave until you get a VA State police to come write a written report and provide an independent assessment (the front desk did not offer this option to me). That may be the only way you as a customer can view the footage. Added one star for the owner Dave taking the time to patiently hear me out, replacing one wiper blade, and finishing out the inspection promptly. However, he was not on site the day any of this happened to have the whole picture, and in the end still deflected any responsibility.

5 Stars – Fast, Friendly, and Professional! I came in for a state inspection and had a great experience from start to finish. The staff was friendly, efficient, and clearly knew what they were doing. They got me in and out quickly without trying to upsell anything unnecessary, which I really appreciated. It’s always nice to find a shop that’s honest and straightforward. Highly recommend and will definitely be coming back for future services!