Alorair Solutions Inc.

Purchased a new Sentinel HD55 for our basement. Advertised as 1300 sqft and Energy Star. Was manufactured in 2020, did not dehumidify 1000 sqft, and learned later was not certified Energy Star (false advertising). AlorAir did replace with Sentinel HD55S. However, faulty unit flagging errors (poor quality). Also, purchased a new Sentinel Pro 55X for upstairs. Ran good for a few months, but the water pump failed and the automatic shutoff failed (TWO defects!). Gallons of water leaked out of the unit onto the floor and through the drywall ceiling. $2700 of repair costs to professionally dry out our home and repair the hole in the ceiling that AlorAir only provided $100 (a drop in the bucket of our damage!). We assumed that these higher priced dehumidifiers compared to their competitors, that you get a better product with a 5 year warranty...but it was the extremely the opposite! Their website states "U.S. Brand, U.S. Company." The dehumidifiers were built in China and only shipped from a warehouse in the U.S. There are only 3 managers based in the U.S., with all other leadership in China. So, their U.S. managers have no say in how they run their business. Check out AlorAir on the Better Business Bureau (BBB). They are NOT accredited and have an F-Rating! Do your homework better than we did before you purchase! DO NOT BUY ANY ALORAIR PRODUCTS!

Do not buy. This is a Chinese company. I purchase Alorair dehumidifier for craw-space. The unit failed within 24 hrs. Contacted company and they sent a replacement. It too failed within 24 hrs. Customer support shutdown after 2nd failure. Since company is Chinese, communication was difficult and long story short. I paid $650 for junk any didn’t receive refund.

Purchased an Storm LGR Extreme in Jul 2023 for my crawlspace. Had some issues with the Alorair R app from Oct 2023 to Jan 2024. After contacting customer service several times, the issues were resolved. Unfortunately, on 7 Sep 2025, my Alorair R app wouldn't let me login to my account. I contacted customer service and after several emails, I was told that my unit is not supported by the new app. Alorair offered me 10% off another dehumidifier on their website. I spent over 800.00 for my dehumidifier in Jul 2023 and it has no issues beside it not connecting to the app. Guess alorair thinks people have 800.00 to 1000.00 sitting around to buy another dehumidifier from them. Sorry, I will take my business to a company which cares about their customers.

Alorair updated their app version and thus made my 4 year old dehumidifier obsolete. After an hour with an online service rep, they told me that it is unfixable. This was not a mechanical failure (which is understandable) but an intentional human failure and an egregious business ethical practice. I and many other customers were not given any notice. I now have an unsafe dehumidifier that I am blind to. Stay away from this crooked business and take your business to an honest company. Shame on you Alorair!

Terrible business practices. Won’t stand by their products. Their app no longer works and they never told anyone. Instead they blame the customers. Many others are experiencing the same issue.

I have the Alorair Storm LG Extreme. The dehumidifier runs well, but I bought it without WIFI (used to remotely check status and adjust, instead of having to every time crawl under my house in crawlspace), so Alorair support steers me to a $100 replacement control panel with WIFI. It worked great with WIFI for 5.5 months, then out of the blue WIFI no longer works 1/6/25. I emailed support for warranty replacement and we will see if they respond or replace the panel. I will update this post and adjust my rating based on how this plays out. UPDATE from Alorair support: "The app is currently unavailable as our team works on a long-term solution to address ongoing issues and implement user-suggested features. While there are occasional periods when the app may not function properly, it typically becomes operational again within 24–48 business hours." While I appreciate the timely update on this issue, I have tried once a week over the last 5 weeks to get this to work, so...we'll see how this plays out. I added a star because of the quick response back and honesty of the issue. I still don't understand why my unit won't go into WIFI mode at the machine level. If what they say is true, there have to be MANY MANY users like me in the same non functioning WIFI boat.

Received our Sentinel HDi65S through Amazon. Very happy so far. Arrived timely and in good shape. Out of the box, setup is easy. Using the pump feature, and it seems to be working well. Running 24/7 in basement and pulling a lot of moisture out of the air. Opted for the Merv 8 filters, and they slip in nicely. Best part is the WIFI setup and control so we always know what's happing. Thinking about getting a second unit for sump pump room.