NAPA Auto Parts

This is where the good Auto Parts in Seoul you pay more money there's no question about it but if you put the part side by side Napa is always the superior quality well-engineered refined finished No Junk no questionable or countries of origin. When you're serious you love your vehicle this is the place to go

Clean store no hassle with getting a warranty on my parts. I use Napa whenever I can.

Great customer service and products the great quality!

They have friendly knowledgeable people that can get The parts you need.

I wish I could put no stars,It seems these workers don't know what they're doing. Took long to look for my part, and then comes back to tell me oh, we don't have it, even tho I called before coming they said yes we have in Stock, as I was there a customer walked in complaining that they gave him the wrong part, and they also had a customer on the phone which they put her on speaker and ask if her part was there, and that she had been waiting for her part it was supposed to be there on Saturday, but when she came to pick up it wasn't there anymore becase worker gave her part to wrong person, so they obviously don't know what they're doing.I will never go to this place again.

I visited the store on Saturday 02/19/23, i had ordered Krylon paint two days before. I met a rep by the name of Scott, he was just sad and slow in all he did. I informed him of my previous order and that i was there to pick it up. He sulked and disappeared for a good 15min, came back and stated he couldn't find the order. I then asked him to see if they have clear coat in stock or flat black. Took his time and informed me they had none in stock. He then asked me "why did you say you had the paint on-order and there is none?" I replied stating i do not control the ordering or the logistics for the product especially when ordered at the store. I asked him to order the paint and he was hesitant arguing. I informed him to do his job and stop arguing with customers, no reason to come to a store for a product, " you need to do your job". As i was leaving he cursed back with a statement and went to the back of the store. I walked back into the store and asked the pleasant lady representative the name of the coworker. Scott should not be a customer rep, he could be useful in the back office offloading and loading goods away from the front lines though i think he cant even be able to do that. Wrong person to represent the company, wrong attitude to be the first person to interact with customers. its not the first incident, happened before with another customer who was being served a couple months ago. Scott is just lazy, disengaged, unkept and has a negative attitude. There have been great companies that are no more because of employees like Scott. We expect better service and engagement, uproot the tree that bears no fruit.

Waited to get help, no acknowledgement from staff that they would help me next, then they helped someone else that came in after me. There were plenty of staff (3) only 2 customers before me. Left after waiting more 10 minutes. Went to Autozone and waited in line, but was told that they would help. Much better customers service. I'll avoid places that ignore customers and let customers cut in line