Storelocal Storage

Best storage place I've used! The facility is clean and well maintained. Feels very secure. Reasonable rates comparatively. And the staff I've dealt with from startup to closing out have all been extremely helpful, professional, and kind.

My move in went smoothly. The staff was great. He showed me how to use the lift and where my unit was located. Overall I had a great experience.

I had a great experience at Storelocal Storage here in Corona. Kathleen was amazing—kind, understanding of my situation, and went out of her way to help. She explained all my options and even gave me a quick tour. Jason was also super helpful, checking in on us while we were moving in. Both were friendly, professional, and made me feel truly welcome. Thank you! Highly recommend!

I had a storage unit here for about 7 months. It was a good experience. When I first came, the customer service was impeccable. Before this, I had my things at a Public Storage and this was cheaper and better. I like how the staff let me do my thing and weren’t always checking up on me. I would store here again.

IT GETS WORSE! I went to my unit around 6:50pm to drop off a few boxes. I locked up at 6:59pm and walked straight to the elevator at 7:00pm -- only to end up STUCK for 15 minutes in 100-degree heat with my 8-year-old son. I pressed the emergency button, and thankfully the ladies who answered were kind and did their best to get us out remotely. But in the meantime, my son -- who is terrified of confined spaces -- had a full-blown anxiety attack. By the time we got out, we were drenched in sweat, overheated, and completely dehydrated. And then it gets even worse. This morning, I get a call from Jason at StoreLocal. No empathy, no "are you and your son okay?" -- instead, he jumps straight into interrogating me: "Our place closes at 7. Why did you enter at 6:50 and leave at 7:15?" Excuse me? After what we went through, the last thing I expected was to be treated like I did something wrong. I caught myself mid-explanation -- because honestly, I have every right to access my unit during business hours, and what I do there is none of his concern. What happened to this place? What happened to the staff that used to care? This was beyond unprofessional -- it was dangerous, traumatic for my son, and handled with zero compassion. This place has been on a downward spiral from increasing monthly fees, customer service without any additional value.

What can I say about store local Corona honestly when I first started there with my dad it wasn't bad there was a really great manager in the front I think her name was Kathy or Kathleen something like that and she was so nice so kind so helpful like really went out of her way to make things good I've been out of state at a teaching college and came back to find that she was gone and the guy in the office is really impatient . I showed up close to the 5:00 p.m. time when the office closes I'd done that before when Kathy was there and it wasn't a problem when I got there at like 4:57 the door was already locked all the lights were off. when I knocked a gentleman came out unlock the door and told me that they were closed and he couldn't help me I said it's only 4:58 and is Kathy here he informed me that Kathy was fired from the company and then said I don't help people past 5:00 p.m. I said it's not past 5:00 p.m. yet he pulled out his phone said look on my phone it says five I'm not going to help you. I was a little perturbed by all of this as one i should not have been given that information about Kathy being let go, and second it had not turned five yet he just was really rude and didn't want to help. I again said I just need to make sure that my dad's account is current and he was looking to move to a bigger unit as I was bringing back a lot of stuff. the gentleman told me to come tomorrow and somebody could help me I said will that be you and he said no somebody else is here I asked for his name and he said it's Jason. I told him that I really didn't appreciate his attitude and that he could talk to me in a better way I am a customer and he said if you have a problem with it scan the QR code you can talk to somebody at the call center and shut the door in my face after this interaction and everything else I am definitely going to be looking for a new place for my dad to store I am quite upset at the lack of courtesy or empathy or even common sense that this gentleman had I would say think long and hard before you want to go there. Im quite disappointed they got rid of a manager who had customer service and only kept the dregs.

I originally rented this storage out on a promotion and so far I do not regret it. The manger on site (I believe her name was Kathy) was very friendly, answered all my questions, and gave me a quick tour of the location (and I arrived minutes prior to closing) . Going on my 2nd month and so far, it appears clean and safe.