NAPA Auto Parts

I've been a loyal customer of this store for years, and it's incredibly disheartening to witness its dramatic decline. What was once a reliable establishment with quality customer service has now become a frustrating and unprofessional experience. The most recent incident perfectly illustrates this downward spiral. Despite my repeated requests over a long period to update the contact information associated with a past business affiliation, the calls continued. Today, when I spoke to the "Assistant Manager" and reiterated my plea to have my number removed from their system, I was met with shocking rudeness. He dismissed my request by stating it was a "corporate" issue and, when pressed for the relevant contact information, he curtly told me to "google it" before hanging up on me. This level of unprofessionalism and disregard for a customer is unacceptable. It's clear that the store has lost any semblance of quality customer service, and I have no hope of it ever returning to its former standards.

2nd time ordering parts online from Napa and it said they would be ready for pickup in store the next day. Both times the items werent in on the date promised. Don't buy from Napa if you need the parts when it says they will show up.

Did as much homework as I could on line decided to go to Napa on 63rd in person. When I walked in the gentleman that came from the back never acknowledged me so I walked around, giving him the benefit of finishing something assuming that was why he did not acknowledge me. What little acknowledgment I did get "what can I do for you". I mentioned that I wanted to see if they had some things in stock. He looked at me and then looked around the store! Like yep we do! Did not bother to ask what vehicle or how he could help! Mind you according to the website I already knew what should be in the store. Knowing this is not always accurate is why I drove 30min to the store to verify! Napa not only lost about a $200 plus sale today but I will never walk in that store again! I own a 97 pick up, 70 c10 pickup , 64 Nova, 49 5window Chevy, and 06 Malibu, my point here is these are older vehicles that do and will need work and Napa on 63rd(if any Napa) will not get a dime of my money! What happened to customer service, it’s no wonder people shop on line. I know I will order everything I was looking for on line now and not from Napa! (Water pump (will get chrome now), radiator hoses upper and lower, thermostat, thermostat housing, antifreeze, all gasket needed.). It’s a shame that a "hello how can I help" is not trained to people any more. I want to apologize for putting him out and expecting him to do the job that he has!

Clearly unwelcome by sole employee, he said he did not have the tool to help with needing a battery in my key fob. Best to go to O'Rielly across the street, they have the tool (screwdriver) and were very happy to help me out. NAPA must be more just for getting parts to shops, not for retail customers.

Unless you’re in the mood to be talked down to, insulted or just ignored, my suggestion would be to go to another NAPA location or the O’Reilly across the street.

The staff was so oblivious to the customers that while I waited 20-25 min in line to pay when I was the only person in line.. they got robbed twice… they didn’t even notice until I pointed out after the fact that they had been robbed absolutely deplorable

Great place to get parts that you are missing or need to replace. If they dont have it at the store they can have it there really quick. The staff is always there to help and ask questions if needed. The shelves are stocked well and everything is in place. Usually have a good sale on things if you are just looking around. I stop here to get my oil and filters as needed and they usually have a good stock of items to chose from.