UScellular & T-Mobile

Beware they won’t let you use the restroom. I understand for random people off the street not being allowed to use it but I was there upgrading my phone. It takes a while to do that and the phones are not cheap. Over $1,000 for a new phone and they wouldn’t let my potty training 2 year old use the restroom. They made us walk over to Wingstop and use their restroom. Then I was told it was required for me to choose accessories I repeatedly said I didn’t want. Went to sign the contract and noticed I was going to be charged $12 for a year for the "free" accessories. I made them take the accessories off. I was really frustrated after repeatedly telling them I didn’t want accessories only for them to literally make me pick some out then to find out I was being lied to and the accessories are not actually free! I’m glad I was reading the fine print or I would have been stuck financing over $100 worth of crap I didn’t want or need. Only giving two stars because my toddler was a little wild and they were patient about that but it’s still ridiculous they won’t let a paying customer use the bathroom, especially a two year old about to pee their pants.

Great experience at this US Cellular office. Celone is an expert at helping 'old' people update and pair their phones with a car. I appreciate how well he worked with us.

Celine sent an hour with us ,updating our phone and he always had a smile and a positive aditude. Thank you

Just stopped in, got taken care of and then some. Employee Justin excelled-took care of our broken phone & also recommended n upgrade that knocked out socks off

Angela was the shit. Purchased new phone yesterday, super smooth easy. I didn't realize how awesome easy and smooth it was until I went with my wife while she got a new phone from her carrier (Verizon, still on her families plan) and man there were fees upon fees. Pushed upselling new plan, and she left with a new phone but they didn't make sure the number transferred. (It was an extra 30 for them to do that) I will never talk crap about US cellular again. And thank you very much Angela!

Celone was super helpful when he gave me info on a new iphone and apple watch. Super knowledgeable and helpful. Recommend 10/10

Great experience. The staff were helpful, knowledgeable, and able to answer all of my questions. They had the phone I wanted in stock and gave me a discount on accessories. I was in and out in a reasonable time.