Burnips Equipment Co.

Staff was knowledgeable, patient and helpful. Over the top service from Ben and Cody and also Brad on the delivery side - super helpful!

"Service Beyond the Sale: A Testament to Steve Petzold’s Unwavering Dedication at Burnips Equipment" In a world where customer service often ends with a handshake and a receipt, Steve Petzold of Burnips Equipment has set a new standard that redefines excellence in after-sales care. His unwavering commitment to his clients goes far beyond the ordinary, making him not just a salesperson, but a trusted partner in every sense of the word. Steve’s approach to customer service is nothing short of remarkable. From the moment a deal is closed, most would consider the job done—but not Steve. He understands that the real work begins after the sale, ensuring that every piece of equipment he sells is not just a transaction, but the beginning of a long-term relationship. His clients are never left wondering if they made the right choice because Steve is there every step of the way, ensuring satisfaction and providing support whenever needed. What sets Steve apart is his profound understanding of the importance of service continuity. Whether it’s answering late-night calls, providing in-depth equipment training, or personally troubleshooting issues that arise, Steve’s dedication is unmatched. His clients know they can rely on him, not just when it’s convenient, but whenever they need him. In an industry where time is money, Steve’s quick responses and solutions-oriented mindset save his clients both. Steve’s efforts have cultivated a level of trust and loyalty that is rare in any field. He doesn’t just meet expectations; he exceeds them, often anticipating needs before they arise. His proactive approach to after-sales service has made him a cornerstone of Burnips Equipment’s reputation for customer care, setting a benchmark that others can only aspire to reach. This is what makes Steve Petzold deserving of every accolade and more. In an era where exceptional service is the exception rather than the rule, Steve has proven that true dedication to one’s clients is not just about the sale—it’s about the lasting impact that follows. His story is a powerful reminder that going above and beyond is not just a catchphrase; it’s a commitment to excellence that truly makes a difference. Steve Petzold is not just a salesman; he is a beacon of exemplary customer service, setting a gold standard at Burnips Equipment. His devotion to the client never ends, and for that, he is truly deserving of an Emmy award-winning recognition.

Burnips Equipment Co. has a great selection of farm equiptment and anything else you might need on the farm. I was surprised to see how much stuff they had on hand. You won't have to travel far to get what you need. They are also a Spartan Mower dealer so when your looking for a mower that can last you a lifetime, look no further.

Amazing staff and store went in on a Sunday needing parts for a haybine parts was closed but the cashier I believe her name was Emily went above and beyond to help assist in finding and getting parts we needed even messaged the main lady Gail she came in and helped finish finding parts we needed and they had them all in stock. Very happy customer back home to finish the hay project. Definitely recommended this place Thank you both so much ❤️

This is a great place to get your New/Used tractors, combines, equipment, mowers, parts and services!!! Some locations also carry clothing, toys, boots and MUCH MORE!!

My husband called to make appointment to have his tractor serviced. They told him drop it off and it will take 3-4 days. He dropped it off that Tuesday called the following Tuesday still not serviced but was told next in the shop. My husband went on Friday still not serviced the manager apologized and said it will go in on Monday. He brought it home and will find another place to take it.

Big thanks to one if my favorite stores to buy all my power tools I live in hudsonville and drive south to shop here vs any box store home depot or lowes staff is always so friendly thanks Susie for making my shopping experience easy love the milwaukee selection you have