Best Buy

This was a mixed feeling, but it was a disaster due to improper handling with inexperienced staff I would say. I ordered an HP laptop from the store itself as it wasn't available in the store, but it was shipped broken and also a wrong model. When I went to return, they mentioned it was a wrong model so I will have to return to where it was shipped from by calling the toll free number. When I called the customer care, they were very professional and mentioned the store should be able to take it back, then they finally agreed and I purchased another HP laptop from there. That too came with a faulty charger and after talking to the toll free customer care last night, they mentioned the store should be able to replace it as it's under manufacturer warranty. When I went to the store in the morning, a staff Sebastian just checked that it didn't work, but then connected a used Dell charger from the store itself and mentioned you can take it. When I mentioned that it's an HP laptop and I should get a new HP charger in replacement, he was like he doesn't have one and rather than putting a replacement order where I even offered to pick it up myself, he was like if it works, why can't I take the Dell charger? I mentioned to him that in that case I would like to replace the laptop itself in that case, he agreed and took the other one back rather than putting just a replacement order for the laptop itself. While I didn't mind, he then mocked me while I was resetting the laptop to return connecting to his Dell charger that why would I connect to the Dell charger if it was bad? I just refrained from answering anything as I am also in software/hardware line of work and I thought it's better to just get my stuff done, rather training them for free. I want to clear that it's not the staff who was really young was the problem, rather the training at this store. Why the hell would someone need to ask rather understand that under manufacturing warranty, you are supposed to replace the hp charger with a replacement HP charger, not an old used Dell charger from the store itself and mock a customer for it whereas all it would take is to put that order online if unavailable in stock at the store? Then how can an employee not comprehend that replacing the entire laptop makes the returned one open box and store would also lose money while selling that just because it's opened. So in conclusion, my two cents is that train your staff well and be respectful to customers for their legitimate and allowed requests, it's your job.

Effectively Denied Service to Active Service US Military I purchased Geek Squad coverage with a laptop I had purchased for my son nearly 2 years ago. We tried to get support on that laptop this weekend, and the way it works essentially means that we can't use the plan. They wanted to take the laptop for several weeks while they sent it off for repair. That means my son won't have a laptop for several weeks. But more importantly, my son is US Army and by the time the laptop is returned, he won't be on leave anymore. And he won't be in a place where I can easily ship him items. There is nothing about this in the terms and conditions of the plan. Had I known this, I wouldn't have purchased the plan. Working with other hardware support provider, they would at least order the parts and then when my son was in town next, he could take it in to get repaired. When I went online to complain, they just refunded me for the coverage, and it was prorated based on how long we have had the coverage. Had I used it successfully and then canceled, the proration makes sense. Had I not tried to use it, the proration makes sense. I had tried to use and wasn't able to. So I had to pay for coverage that my son couldn't use. PS, I'm not going to use a social media platform that I have no desire to be on so that I can waste more of my time giving more feedback. You alienated several people for life over a couple of bucks. Financially that's a horrible strategy. I don't care about the money, I care about the principal. It's all just poor policy meets poor customer service. Anyway, to make my post useful, I will give some consumer advice. I bought my son a ~$3k Alienware because he was stationed near a Best Buy and I bought the coverage because I thought he could just go in and get it fixed. In hindsight, that wasn't the best idea. Around the same time I had bought a similarly spec'd Lenovo for myself. I paid for hardware support, because I couldn't live without it and didn't want to send it in. Keep in mind that I paid EXTRA with Best Buy for the ability to send it in. Not only was Lenovo's support about 1/3rd of the price, they ordered the parts and then scheduled an appointment to come to me and replace the parts when I had issues.

Was disappointed. I won a gift card from the monopoly thing from mcdonalds so I went there to use it. I also got a 10 dollar certificate as well. When trying to use the certificate the website would not work right and the cashier just kept saying sorry there was nothing he could do I live about an hour away so it was a bit sad they wouldn't honor the additional 10 dollars off. I am glad I had a gift card because I definitely wont be shopping there in the future.

Really bad customer service. Made a call to see if there was a black ps5 elite controller in stock. Made the call around 250pm. Rep argued with me on the name of the controller as if that was more important. I am hour and 12 mins away from the BestBuy. He said they had one in stock, I asked to see if he could hold it so I wouldn't have to waste 2 hours and 30 mins of driving and gas for nothing. He said no we cannot. When I asked him to verify he physically has it in the store he said no. I then asked if he could talk to someone to make an exception he also said no. At best here you could pretend to talk to a manager or even go get one for me but he refused. Really bad customer service. Also didn't speak that great of english, only saying that to describe the gentlemen on staff during that time.

Jayden(manager) was very helpful w a faulty TV I purchased. It was 30 days old (past BB return window), and he exchanged it for me vs sending in for a 2 month wait. Very friendly and understanding. I’ll be back!

Hard to get help on. Waited for over 10 minutes to get help on appliances. I don't know if they didn't have enough staff since moving to the new location. The first time going in I had questions about a dryer and the second time I just wanted to order one. The second time they assumed we wanted small appliances so they had any assistance available to come over and he realized that he couldn't help us he called the main person for that area. If it wasn't for him I don't know how much longer it would have taken. She was outside I would assume on break so we patiently waited. We both have worked in retail so we understand to some degree but they would have had us come back from break to take care of customers in your area or have someone cover you while on break to prevent this very thing from occurring. I don't think it was the team members fault at all but more of management for not having this area covered.

Went to buy a new TV and wanted Samsung. We looked at all the displays and decided on which we wanted. Waited and waited no employee came over I finally had to go ask for someone. Guys comes over asked if he could help. Said we wanted to buy a a Samsung TV, he then said he had to call someone else as he was an LG specialist and couldn’t sale Samsung. He asked twice for someone to come help us but still no assistance. So we left