Northern Tool + Equipment

I stopped by a few days ago looking for something to fix a broken walker belonging to my elderly rider. The staff was extremely helpful in trying to help come up with a solution. When we were unable to, they suggested I try a different establishment that might be able to. Although they were not able to assist in their facility, they helped with the solution as the other establishment did fix it. Great customer service from the team that was working that day!!

Do Not buy a utility trailer from Northern Tool, I purchased a utility trailer three months ago and I still don't have the title. I returned the trailer and they made this part or the transaction easy, thanks.

First time buying from this store & first time inside lots of stuff. It's definitely not the last time I'll be shopping here. Thanks for a great experience

The product is of great quality. I purchased a yard blower. It was supposed to be filled and ready to go. Only about 1 oz. Of fuel was in the tank. The store attendances were polite and helpful. Stil makes great products. So far I only used it for 3 minutes. This unit has a 2 year manufacturer's warranty. I hope it last longer than that. I take care of tools because, I need it to perform well.

I want to leave this note cause SOFIA is awesome!! Very nice person she makes the difference between the all team and her!! She needs to be the employee of the month for sure!! We need more people like her!! Very satisfied!! Store was very clean as well!!

AVOID BUYING FROM NORTHERN TOOL CO AS THEY DO NOT CARE ABOUT YOU / THEIR CUSTOMERS!!!! On 9/26/23 my wife ordered a chainsaw from Northern Tool for my birthday. Their deliver co., FedEx left the package on the curb, next to the road below a sign we have written on our gate stating "Delivery gate to the left". When I arrived an hour after receiving the delivery notice, the package was gone, which is highly suspect as we've lived in our rural community 20 years without loss, theft or misplaced packages when delivered daily/weekly by Amazon, USPS or UPS. FedEx was dismissive about the loss so we attempted to contact the company that hired them (i.e. Northern Tool Co), to help and to make us whole. FedEx said all we had to do is contact Northern Tool and file a loss package claim and that between them the problem would be settled. Northern Tool told us via email record (NT Drop Ship Dept. Rep.=K) that they have no responsibility and that "FedEx will have to compensate you for your loss". Approximately 30 days later and nobody from either Northern Tool or FedEx being willing to answer our calls, emails and/or attempts to receive the equipment we spent over $400 on and never received at no fault of our own. Most/all other companies would do the right thing and 1)hire shipping companies that don't use bad judgement by leaving packages on the road when instructions to deliver to a gate for packages is present (see attachment) and 2) they would hold their shipping company accountable when they are derelict and fail to responsibly perform their duties and 3) take care of a good paying customer to ensure their satisfied and loyal in the future. We have a file and additional records to substantiate our case or unfortunate experience for anyone wanting to learn more...

Good tools , good prices excelent customer service.