Best Buy

Best Buy Elk Grove – smooth return experience! Came here today to return an item — super fast and easy process! The staff were friendly and efficient, no waiting at all. Love how organized this branch is, and parking is always convenient. Shared by All You Can Buy – Special Deal

So, first off, it's been exactly two weeks since I made my purchase of the second-generation Ray-Ban Meta sunglasses. I went into the store and was helped by one of the associates. I tried both sizes of the model that I bought and was really happy with the larger frame. It's a very subtle change, so she said, "Okay, if you want, we can go with the large frames if you like them better." She grabbed me a new box, and I confirmed with her. "These are the larger lenses, correct?" and she said yes, showing me the "L" on the box, which I assumed meant large. Unfortunately, today I found out that you're supposed to go by the number (53) and not the number 50 that I have on my box. I'm just very disappointed that she didn't know the specifications, and now I'm stuck with these smaller lenses. I thought the ones I tried on were the large ones, just to see the subtle change. If only they knew their products better, I wouldn't be in this situation."

I would like to express my sincere gratitude to Naomi, the manager at Best Buy, for her professionalism and outstanding customer service. I encountered a complicated issue with my order, but Naomi not only resolved it efficiently but also went the extra mile to find the exact glasses I needed. On top of that, she showed great care by offering me a $50 discount, which was a pleasant surprise. I truly appreciate her patience, attentiveness, and willingness to help. If you ever face any issues at this store, I highly recommend reaching out to Naomi—she will undoubtedly find a solution! A huge thank you for the exceptional service!

So I ordered a computer monitor from Best Buy yesterday. It was supposed to be delivered a day later, which is today. The monitor never arrived when I checked the shipping information; it was through a third-party company called Roadie, a subsidiary and third-party contractor of UPS. So I called their service line for help, and they said that the driver was unable to correctly scan a package from Best Buy, so Best Buy would not release the package to them to be delivered to me, they had no choice but to cancel that pick-up. So I called Best Buy as their agent recommended and requested that another driver be sent out for pick-up. So then I called Best Buy and was sent to a national line with no way for them to route me to a local store, even though I called the local store’s number. Then the person online proceeded to tell me that monitor out of stock at that store. I thought that was crazy since my monitor was sitting on the shelf at that store, so I decided to drive over to the store myself to confirm that. There was a young lady named Lucy who helped confirm that in fact, yes, my monitor was there in stock waiting for pick-up as well as many more if I was willing to pay for it full price right now.. I told her I already did pay for it, as you can see by my receipt, and she said yes, but that is for a delivery pick-up, at which point I showed her the cancellation from the pick-up companies end and asked if we could cancel the delivery and she could just give me the monitor I paid for. She said if I had the Roadie information, then I could have the monitor. I told her I did not work for the company and that I was the person who purchased the monitor as the receipt she just looked at and SCANNED showed. At this point. She became snarky and a little condescending, basically saying that I’m the one who chose delivery and didn’t choose store pick-up, and then if I chose a store pick-up, that this wouldn’t be a problem. I told her that I’m not the one who hired a third-party delivery company. I literally had all the information for the purchase, the receipt, and the information from the third-party delivery company, but they said they could not release my item to me; only an employee of the delivery company could pick it up. I said to cancel the delivery and just give me my item, and apparently it was too much for them to handle. She tried to show me on her monitor that it wasn’t available to cancel the monitor, but there was a button that clearly said "cancel all" right there, and I told her right in front of our employees, "Go ahead and click that and let’s see what happens." What was funny is when she tried to pretend to click on it(she took her hand off the mouse and tried to press a non-touchscreen). I was like, "Click it, don’t touch it…." At which point I could feel how embarrassed she was. She tried to backpedal and say, "Oh, it’s not working because it’s a delivery order." What sense does that make? I said just click it.. she refused so some reason…I said just kick it why would the option be there otherwise? At this point, I could tell she wasn’t going to help or knew how to help by her unwillingness to help me resolve a very simple issue, giving a customer the product he paid for.. What a terrible system and what a terrible waste of time. If people can’t help people, why do the stores even exist? It explains why it was empty, and everybody’s going to Amazon these days. Even now, I’m going to be willing to pay $20 more just to go through Amazon because I know my item will be delivered to me professionally and promptly. So I walked out of the store with no monitor listening to Lucy talk to her coworkers about how I was the problem because I didn’t select store pick-up when free delivery was an option offered by the company she works for. Useless company, useless employees with zero customer service skills and job knowledge, useless delivery service was a joke. Great job Best Buy, you didn’t just lose a sale, you lost a customer.

The manager at the Elk Grove location insisted that I damaged the screen of the 50 inch TV that I purchased yesterday. She refused to believe that the box had been taped on both the bottom and top of the box. It had been opened by a prior customer who obviously had damaged the TV and returned it. The box was not marked as an open box item. The manager Miya was rude and condescending. Her customer service was awful. I've purchased 4 TVs from Best Buy in the last 5 years from the Arden store and I have never had an issue with a return replacement. EVER.

This is the worst Best Buy I have ever gone to. Every time I go to this store, they have nothing in stock and I have never been satisfied with their customer service. I have to always order it to be delivered later and/or pick it up at a store that’s 20-30 minutes away. Most of the shelves look empty, what’s the point of having a store if you’re never going to restock your items properly? Also, the customer service is absolutely embarrassing. None of the employees know anything and/or they’re rude. I needed help with an item that wasn’t working for the demo. And the employee said "it’s pretty complicated to put it back into demo mode" and then walked away. So I simply googled how to put the item back into demo mode and got it to work. Then the same employee came back and was surprised that I got it to work. Her response was "sorry, I’m just not tech savvy". Excuse me? I’m not either, but I at-least TRIED to figure it out. And also, you work at BEST BUY, a store that mostly only sells technology, how do you not at least know how to look up basic functions? Isn’t that part of your job? Don’t waste your time coming to this store. You’re better off going to the other Best Buy stores in Sacramento. This store is an embarrassment, a joke, and a disappointment.

I had to return an air purifer. When I walked into the store, an Associate carried the purofer to the return desk. The manager helped me find a purifier that was a better fit for my needs and made the exchange. Grateful for all of the assistance.