Grainger Industrial Supply

Ordered work shoes on-line that didn't fit at all. Took them back, received excellent customer service, & my refund was received within 48hrs. Customer from now on.

Because Justin is there, this store deserves 5 stars. My hvac pulley broke. Had to wait 3 days to get the new pulley. Justin suggested me to use the super glue to fix pulley for temporary uses. He offered me all the tools and nicely teached me how to use it and fix it. (He have done the most important glue job) Thankfully the weather was not hot, i did not have to use AC, but the glue was strong enough. Extra thanks to justin again.

I recently ordered HVAC capacitors online for same-day pickup at GRAinGEr, located at 2947 Gallows Rd., Falls Church. The experience was excellent. The staff were incredibly friendly and went out of their way to assist me. They helped me locate a multimeter and ensured I got the correct capacitor for my needs. Their knowledge and customer service were top-notch, making the process smooth and efficient. I highly recommend this location for their great service and helpful staff.

The worst experience ever, they could not process my card , tried about 10 times, they took the money out of my account, or placed it on hold. The cashier started yelling at me and was getting pretty aggressive. Stay far away from this place.

I just had a super pleasant and valuable (expert advice over the phone that made sure I was purchasing compatible hardware) experience at Grainger. Was my first time shopping there. They did a lot of little things to remove friction from the whole experience. Two things I especially appreciated - appropriate filters on their website. Sounds corny but their filters were thoughtful and laid out from a buyer’s perspective. Also funny but great - I walked in to pickup an order. Instead of an order id, they asked me for my first name.

Amazing! Reggie worked so hard to find me the perfect part for my repair! The store is well organized and clean, service is great

The staff at store 903 guys are really great! They always go out of there way to help me. There very Honest. Needed a 10hp motor and couldn’t find it anywhere, They were able to source the motor out for me and had it delivered to the store within 24 hours. They even help me load it in my truck. Thanks again Guys!