NAPA Auto Parts

I had an online order and within 1hr I received a confirmation that it was ready for pick up. I arrived and they couldn’t find my order. After extensive searching, they were able to find the air filter. Along side the oil drain plug that was taped on the box. With no washer. They didn’t have my oil filter, a refund was issued. Come to find out, the oil drain plug that was TAPED on the air filter didn’t fit on my vehicle. 1/3 items were right from my order. Extremely disappointed with the service. Especially given the fact it was a simple online order. oils filter, air filter and oil drain plug.

This location had no 2 customers! Edy was called out twice and when he arrived at the resgister, he was very rude. I asked for a portable fuel rank and he proceeded by literally ignoring me, which caused me to knod at his coworker and ask him about the dam fuel tank... p.s. Edy, levantate la lonja y ponte a trabajar! NAPA you need respectful workers!

NAPA Auto Parts sells unreliable shock absorbers that are made in China. Mine were defective, and NAPA refused to replace them. They don’t offer a warranty, and most of their parts are not made in the USA. I’ll take my business elsewhere!

Called to get info on parts 3 times on hold for 10 to 13 mins. They never answered just hang up the call.. What a great way to do business What a disappointment!!!!!!!!! I called Autozone and was helped right away..

My Third time comimg in and Daniel has helped me everytime great customer service!!

My part was estimated to arrive on Friday, I called them Friday around 1 it hadn't arrived yet, cool. Asked him if he could give me a call as soon as it does arrive, never received a call. Called Satyrfay morning to see if it's arrived, I'm placed on hold and they're "checking" for my part. Few minutes go by "Napa how can I help" .. I'm waiting to see if you have my part "let me go talk to the guy". I'm on hold again, a few minutes go by and again "Napa how can I help" 😐 my part I'm calling to see if it's arrived. "One second" on hold again "yeah we have it" lol

I went into the store last night and had a great experience. Daniel was very informative and helpful with the questions i had on my vehicle thanks Daniel.