Grainger Industrial Supply

Great staff and super helpful and friendly. I utilize this location at least once a week to get parts I need that no one else carries.

Wonderful staff! Brandon is so helpful and knowledgeable, Sarah and kelsi are outstanding and make this location special. You're frigging rockstars!

I use this location regularly for work. I have nothing but great things to say about the staff here. They go above and beyond to help me and I use them any chance I get. Big shoutout to Kyla, Kelsi who I deal with the most and are always friendly and professional. The few times I couldn’t find what I need through the website or catalog and they’ve come through and found a supplier to get what I need. Other locations aren’t nearly as friendly or willing to help so kudos to the Fort Collins team!

Best Customer service I have ever had. Spoke with a woman named Hailey at the 800 number, she was such great help! When she was unsure of something she quickly found the answer for me and made sure I was fully taken care of. Great doing business with this company. Thanks 🙂

Kelsey was super pro, helpful, and friendly. I bought a hard to find ladder from them and it was in store in 2 days..

Ordered a switch online and was sent the wrong one. Called customer service and they said I received the wrong part and assured me i would get the right part and could pick it up from the local Grainger store. It is 40 miles round trip from me but I needed it for a machine and went to pick it up. Upon arriving I was told that they had my switch and I asked them to make sure it was the right one, they assured me it was and I left. When I put the switch on the machine it was the wrong one AGAIN. I called customer service AGAIN. They put me in touch with their product manager to see if the part was the wrong number, he could not even figure out what switch I was in need of even after explaining it 4 times. It’s a simple switch like a refrigerator door switch, open it’s on closed it’s off but he could not understand this. This is unacceptable for a company that is supposed to have a great reputation. I will not ever try and ordere from them again. Highly disappointed!

The people at the Fort Collins location are awesome, and they always have or can get what I need. The only reason it's not 5 stars is because we can't call the store directly. Every single phone call has to go through corporate - which is extremely inconvenient.