Key Exteriors, Inc.

Levi was exceptional!! He was very professional, efficient and explained everything in a way that was understandable. He showed us different cost effective ways to make improving our windows and doors possible. He even managed to save us some money, which was the best part. The door he helped us design is beautiful and I can’t wait until it’s installed. His customer service skills were outstanding! He made us feel like we could definitely trust Key Exteriors with beautifying our home. I would highly recommend Levi and Key Exteriors to beautify your home! Thanks Levi!

I had Key Exteriors out to give me an estimate on some siding, and WOW the salesman was extremely knowledgeable. Geoffrey Fugate was the gentleman’s name and he was awesome! Pointed out issues I didn’t even know I was facing. Extremely happy with what they were able to do for me 10 out of 10 would recommend this company to not only my friends but my family

BUYERS BEWARE! KEEP LOOKING, unless you want to over pay for subcontracted work, terrible communication/ customer service. My house was finished the 2nd of September and I'm already having issues with siding falling. Now, Key Exteriors will probably push the blame to the guys that did the work, but when I reach out to the contractor who did the job, HE actually responds to me. I would put images of all the fine print on here for everyone to read and reference, IF I had it. Now im sure they will come on here and say they're really busy, but if thats the case.... how are you supposed to honor that transferable lifetime warranty. Hopefully this helps a lot of people avoid the mistake I made using Key. The sales guys that came out to the house were really nice and knowledgeable of their product, but neglected to mention they subcontract work. If they would have mentioned this, I would have told them thank you for your time and sent them on their way. For those who dont know, when a job is subcontracted, typically, the person who got the original job (Key Exteriors in this case) will sub out the job for a lower price to a different contractor group. Normally the subcontractors bid on a job allowing the main company (Key) to pick one who they think will get the job done adequately and cheapest allowing them to put more of the money into their own pocket, while you still overpay. Here's the shame on me part. I didn't read all the fine print, and I shouldn't have just let the sales people scroll over it like its no big deal. I forgot we dont live in that old school U.S. where you can trust someone at their word. So yes, I probably did miss the important part of "hey, we subcontract our jobs." Again though, I still dont have these copies, so I cant put them on here for everyone to read. I honestly cant complain about the install, the house looks beautiful, except, for muddy communication from the sales guys, to the project manager (Marquis), to the crew doing the work. There was work that supposed to get done to my front stoop, (sales team said it could be done, when the crew came out there was some doubts, so we decided to postpone it) and then I was told that the replacement of a 2x12 over my garage was offsetting that cost of the front stoop getting done, now I have to work on this at a later date. We were told by the sales team that complications for wood that maybe rotted out would be factored in, then after the job was completed and this came up, is when I was informed about the offset cost. When the work was done at 8p.m. on the 2nd of September, I was asked to sign papers, so that the funds would be released to the crew that did the work and that Marquis would be out to review the project. I signed, not realizing it meant that I was satisfied with the work, and that I was agreeing that everything was completed to its requirement. So, when my wife called to discuss some concerns and issues with the Marquis, he condescendingly said "I see you guys signed the contract saying everything was done." So again, shame on me for thinking that this company, who when you call their phone number, the first thing it says is thanks for calling key Exteriors your key to integrity, would honor their work and or word. Moving forward, 2 weeks after the job was done I had siding fall off the south side of my house, I reached out to the gentleman who did the work, and he came out 3 days later to fix it. About a week later I was supposed to have a meeting with the Marquis to come out and look over the house, he canceled saying he had 3 roof projects that day and that he wouldn't be able too. We had a phone call instead where, I was told the gaps I was concerned about will work themselves out by next year, and that my warranty is basically what ever it is from the siding manufacturer. Now here we are today, when my neighbor to the Southside of my house, the same side that fell already, informed me I now had another piece of siding laying on the ground. I reached out right away to Marquis, and we'll see how long this takes to get resolved.

Had an estimate done today for a roof and gutters. I rarely sign anything on the same day, and have turned down deals on roofing from other quality companies. But these people carry a top quality product, Zack (the estimator) gave me a very good price, and I signed up. I'll update this review after the project is completed. So far, so good.

Great customer experience and very approachable and experienced staff. 100% recommend their service. We hired Key Exteriors for our siding work. Austin and Chris did an amazing job with the siding, fascia and soffit. We are very happy that our home looks so beautiful now. There was a separate team that came to install the gutters and they were very professional too. Thanks, Rich, Marquis and Emily for coordinating with us! Below are some images and videos.

Key Exteriors has been our go to man for windows. Back in 2006 we had him put in our new windows because they were in dire need of replacement. They did a fantastic job with warranty coverage. God did it again, fast forward to this year, we asked 3, yes, 3 roofers to come to give us a quote but they all fell through and didn't even give us the estimate that we asked for. We've got to say, that God works in his mysterious ways because he brought us back around to our faithful friend, Bill, who has always done us right. Thank you for caring for us and our home.

Geoff Fugute with Key Exteriors is the design consultant you are looking for. Everything from scheduling the appointment, to calling before he came, to explaining everything in a manner that I could understand. Geoff it was very patient, knowledge and professional. He helped guide me through the process. I went from no idea what I wanted to the excitement of getting my home makeover. I couldn't have done it without Geoff's help. He actually made the process fun! He has great taste and was very helpful with the design I was looking for. The customer service I received was a wayyy above the rest. Now, i'm excited for my project to begin. Stay tuned for my next update...