NAPA Auto Parts

Just wanted to say thank you very much we were on our way home from vacation Sunday after noon had a pluged fuel filter and was stranded at a rest stop . You were the only ones open and had new wix filters for our motor home . Great friendly service THANKS REX JORDON.

Very helpful, they didn't have my part. But they checked a couple of their other stores, and found the parts I needed.

First i should say ive spent tens of thousands with napa in the years ive been a customer. Napa has always been my goto for autoparts. You can verify this with your rep Ron. That being said my most recent interaction with the stores assistant manager is enough for me to never go back to that store. The crazy thing is ive seen and talked with this guy numerous times and i know hes seen me before and he knows i shop at that store semi regularly. (Macys is my goto, anything they dont have, or if theyre closed, coliseum is my next.) So i bought a dorman transfer case shift motor on 11/23. Got home and installed it, well it kept throwing a c0396 voltage code. It didnt throw this code with the old motor plugged in, so i knew it was just a bad part. Well the only reason i opted for the dorman was purely for convenience. I could order a brand new oem part for LESS than the dorman. But still i opted to spend the extra money and get it that day. Well the part was no good, and ive never been a fan of dorman in the past anyways. So i just made the decision to order the oem one and i would just return the dorman part to napa, sucks i gotta wait but whatever i get it just cause its new doesnt mean its good, i dont blame napa for the faulty part. So i go to the store on 11/24 at about 12:20pm. They check the part, i told him i installed it and the part was no good, i was gonna order an oem one and just wanted my money back. The assistant managers attitude was as if i was personally attacking him by buying the replacement part elsewhere. He insisted that hes not gonna refund me, just so i can go order it somewhere else and the only solution he will offer is a replacement part (Which he didnt even have at the store.) He goes on about store policy, and he cant return it cause its been installed, well how in the world would i know the part is good or bad if i hadnt installed it...? So after that he moves to the next excuse, he claims the receipt says no refunds on electronic parts. Well i read every bit of the receipt and it dont say ANYTHING about no refunds. It says "For refunds receipt must be present." Well i got the receipt, the assistant manager is just on some power trip and doesnt wanna refund me because i wanna buy a better quality part for less money somewhere else. I even told him i was gonna charge my money back through my bank, and if he doesnt refund me you wont be getting this part back, ill throw it in the trash, im not bringing it back. He didnt care. He literally said he doesnt care, and that i can do whatever i want. Clearly this guys just on some power trip, too proud to just give me a refund on a defective part. Idk if this guy was just having a bad day or what, but he just had a bone to pick with me about getting the part elsewhere and just wanting my money back. The whole situation was just super childish, and i got a little heated over it too. He could have refunded my money at any point, and i know that. Instead he pushed it to be a problem by refusing to do that.

Miserable experience with my most recent visit on 6/1. I needed some paint mixed, which this location has done for me in the past. Tried calling ahead and was placed on hold two separate times for a total of 35 minutes. In that time I completed my drive in from Butler. When I arrived everyone behind the counter acted like that was an unreasonable request. John attempted to help me, but couldn’t seem to arrive at a formula for satin, single stage black Crossfire paint. After him trying and being obliviously frustrated by this, I apologized for wasting his time and told him I would find the paint elsewhere. So, I stopped at the location in Angola on Monday where they happily mixed up some paint, which seemed totally easy. I snapped a picture of the formula for reference which is attached. If this location in Ft Wayne had taken me off hold in anything approaching a reasonable time, I could have saved myself a 90 minute round trip. They seemed marginally busy (normal for a Saturday afternoon,) but I had a one minute question and they never gave me a chance to ask it. Disappointing customer service to say the least.

I was greeted by an employee as I walked in, which was great. He was happy to help with my questions. But unfortunately couldn't help with changing a headlight that I was needing help with. Disappointed that the first place that I chose to stop at, couldn't be a bigger help. Had to take my business somewhere else.

A bearded gent who has been there a couple years helped me find the correct tranny fluid for my older sienna. Thanks bud!

Staff was very helpful. The rep went above and beyond to cross reference and find my replacement fuel filter.