R&L Automotive

I would never take my car back here again. I paid $56 just to get my car back even though they didn’t fix or properly diagnose anything. I clearly explained that my 2015 Nissan Altima only overheats after driving for a while and that they’d need to drive it longer to see the issue. They said they’d "squeeze me in," and I understood that, but if you didn’t find anything right away, why not just hold the car until you had time to actually test it properly? Instead, the guy started yelling and arguing with me on the phone, acting like I was the problem. I would’ve gladly let them keep the car until they could really check it, but they rushed me to pick it up for no reason. On top of that, he randomly told me I had "a bunch of oil leaks" but couldn’t tell me where they were or what kind. He said they’d have to run more tests to find out — so why even bring it up? The shop smelled horrible when I walked in, the environment was gross, and the staff was rude and dismissive. I felt completely disrespected and taken advantage of. Total waste of time and money.

My dad is a mechanic and took care of my vehicle(s) when I lived back in Kansas. Unfortunately, I do not have that luxury any more. So, after I experienced my 2016 Jeep Renegade having some problems and having it diagnosed as spark plug issues. I brought my vehicle to R&L Automotive who took care of it swiftly and also diagnosed that my car had a leaking valve cover gasket which took them less time than they estimated and I can't help but appreciate all the hard work, great shop personalities, and incredibly transparent but fair pricing with their establishment! The entire ride home was the smoothest ride I have had all week and it's all thanks to them! If I have any other issues, I know to call Rick (accompanied by a very snazzy, well-paid swear jar) and the team at R&L for all my automotive needs!

I’ve always had my dad work on my cars so since my dad passed I was so nervous about finding a trustworthy place to take my car. Someone on FB told me R&L Automotive was the only place they take their cars and said they not only were trustworthy but fair in prices as well. I picked up my car after my car started to leak oil and not only did they do a great job and at a fair and reasonable price but they communicate so well the entire time they have your car. Which they got me in on short notice and got right to work on it! I appreciate Russ, Greg and Dick as they kept me informed with what was going on and even before I could get my car there, Russ made sure I knew to check my oil and add some if needed so I didn’t ruin the engine. I hadn’t even taken my car in yet and they cared enough to make sure I knew what to do before I could get it to them. I am truly grateful to the person who recommended I go to R&L Automotive, as the guys there genuinely care about their customers and the quality of work they do. A place that cares about doing the job right and at a fair price, with excellent communication definitely gets my trust and repeat business! They aren’t my dad, but my dad was definitely looking out for me when I was pointed to R&L Automotive!! Thank you guys!!! I truly appreciate you!! Joanna

They can definitely work miracles. Did an excellent job in a pinch. Went above and beyond to make sure my truck was sound and safe. Prices are extremely reasonable! Thanks guys!!! Excellent job. If I could give you more than 5 stars I would. Also thanks for the follow-up text to make sure everything was still good. Excellent job!!!.

This place was recommended to me by a coworker. They are honest and fair in price! I appreciate the work they did! I sent my son in law to them and they treated him with the same honesty and fair price! I would not recommend a place unless I 100 percent believed in their knowledge and honesty. This is the first place in Fort Wayne I would back up any day! Thanks fellas taking care of us hard working people! Much appreciation!

Being a mom of a college kid not in the same city as you is stressful enough, but when they call and say their car isn't working it's even worse. I called R&L because of their amazing reviews already and stopped worrying! They were kind, helpful, and HONEST. They took care of my child's car quickly. I am beyond grateful for their honesty and kindness and will be glad to refer others to them. Thanks R&L

Pretty impressed, all things considered. Had electrical issues non-starting, called for an appointment and was able to get in faster than any other shop I’d called. Fast turnaround time, only took a few days, made sure to let me know what was happening, excellent communication, the price wasn’t a huge sticker shock to me, I’m definitely coming back the next time my car has issues. Only issue is I still have my rental car for a few more days because they got my car back to me in less than a week, the best problem to have.