T-Mobile Experience Store

First, I am remiss for taking so long to write this review...but maybe it's a good thing because now I can say even after 4 months, I'm still very pleased with the service I got from Gabby and Nick. I had a brain injury two decades ago that has left me in a constant state of confusion and hard-of-hearing. They both took adequate time (didn't rush me) to make sure I understood all my options and still helped guide me, at my request, towards the ones that would best meet my needs. They didn't try to "hard sell" me on anything. They did all this with compassion, respect, and thoroughness that seems hard to find these days. I would ABSOLUTELY recommend them and plan to stay loyal to T-Mobile for as long as I continue to get help from employees like these. 🙂

Big thank you to Walker and Brandon for assisting us! Great customer service and knowledge!! They were able to get us both new phones, new everything and the best deals!! They went above and beyond making sure we were satisfied! They both are very polite yet friendly, have great listening and problem solving skills!! We will recommend this store and the two of them to all of our family and friends and we will never use another store but this!!

What’s the soup worth if your drinking diet doesn’t fuel the auto biz

Went with a friend to replace T-Mobile home Internet router. They were busy so kind of a wait but overall an acceptable experience

Placed an online order for pickup at this store. It was ready when I arrived. I was greeted as I entered the store and the wait was short. The Customer Service Rep was friendly and courteous. It was a positive experience.

This store! You cannot step through the door without a 40 min wait. They are really good when you get to your turn. There has got to be a better way

I’ve been a t-mobile customer since the dawn of time and it’s always a great experience! Today Gabby and Kenya were great in assisting me with getting my apple watch setup and were so patient through the difficulties of it! I love working with the team there. Those two always make sure that I am happy before I leave the store!