O'Reilly Auto Parts

Mostly bad experience from start to finish. Went here for a new battery, hoping to take advantage of free installation. Should be simple. First, there was only one guy working, so the wait was long. When we got to the front of the line, he asked us to wait even longer, since his colleague was coming back from break soon, and our request was gonna take a little longer than other people in line. We said sure, no problem, and waited for like 10 minutes. When the other guy showed up, he sold us the battery. Of course, he automatically grabbed the "extreme" version, which was more expensive. We just wanted to get it over with, so we didn't argue. He sold it to us, and we asked him to install, but he said he didn't have time right now, he was on his way to do a delivery or something. But he assured us we could do it ourselves, it was easy; and if not, we could come back tomorrow and they would do it. Ok, we went home to do it ourselves. Watched a video, we were ready to go, but turns out we didn't have the right tool. Ugh. Next day, we go back in. "Hi, could you guys install this for us? We don't have the right tool, haha!" They ask about the make and model, look it up, and tell us it has to be professionally installed and they can't do it! Why the heck didn't they look that up yesterday?! So now we're at a different business to see if we can pay someone else, yet more money, to install this battery for us. Next time, we will definitely just go somewhere else, no reason to go here with this poor level of service. I guess on the bright side, everyone was polite...

Isabelle at O'reillys Fremont is the worst. Store used to be the place you could ask a question and one of the team will help you guide you and even take a quick look.Dad always told me anything happens find an O'reillys they are honest and will help you. Not tonight!!! Isabelle doesn't help the guy in front of me in line but stops to take a call from her son while her ringer blasts during ringing him up. My turn. I ask her if someone can help me check my oil level right in front of the door as Im buying oil. She says no one is free but there's 3 employees standing around. Then says they have never done that. Mentioned to her i had been coming here for 7 years and the team has always helped with wiper blade install, oil level checks etc. That's why our commercial truck company uses OReilly's. Guess its time to switch ....Avoid her.

Daisy and J were phenomenal! They helped check my battery, starter and alternator to make sure everything was firing up. Hooked up my windshield wipers and tried to fix my key fob. SUPER helpful and friendly!

Has most of what you need but employees are hit and miss. Some are friendly but others can be rude. O'Reilly has moved to a new location. The store seems slightly smaller but everything is clean and organized and the staff was friendly. 09/28/22 Bumping to 5 stars.

Been here a few times and the employees always know how to be very helpful and give good information on things I don't know. Avi in particular is one employee who's been very helpful and very kind, knows his stuff!!

My Windwiper has been broke a part for some reasons.Googled the nearest store is here.The Store Attendant Kevin was very nice.he patiently illustrated me how to install this step by step,then came inside when I install properly.i am very regardful.

Super helpful although they didn’t have my paint color the friendly associate pointed me in the right direction. I didn’t catch his name but he had nose piercing definitely coming back when I need help. Thank You!