Advance Auto Parts

Bad. For whatever reason, if you have a return of a warranty part or a bad part, you can’t take it back to any Advance store. And supposedly it’s because they are on different "systems". This is 2025. You should be able to take a part back to any store at any time with no problem. And good luck trying to get help on the phone. You pretty much have to walk in to get anything done. Now as to why they make it difficult to return things, I’ll let you kind of figure it out, but the hint is that the harder they make it to return things the more money they make because people don’t return stuff. It’s probably just that simple. Make it difficult make it to where you have to drive across town And you might not do it and they pocket the money.

Don't trust this place. I ordered online for an oil filter, I stopped by to pick up at 3:45 on 10/17/25, the lady looked for my part.she said we don't have it and going to cancel. So I left then i checked my email it said your item has been picked up. I called the store, they said that i have to comeback and talk to the manager. hello, you have the camera, you can check if i get the part on that day/time. Not recommend this store.

Sochi has great customer service. I forgot my receipt from a purchase I made the night before. Also the guy that helped me out did not ask for my number, so my purchase can be tracked in thier system. So I had to return what I purchased the night before because i recieved the wrong part. But I went to return part but without receipt. I forgot at home but I paid with my card. So that’s when Sochi (the Gurl with the green hair!) helped me out. She worked like a little detective to find my purchase. With her patience and determination she was able to track my purchase. So she was able to do my return I ended up getting the right part this time with the help of Sochi’s outstanding customer service. You need more people like her. In conclusion I left advance auto a very satisfied customer all due to Sochi’s politeness and for being very helpful. Thank you Sochi!

Bare minimum employee, with bare minimum service. Had what I needed, but that's all. The employee on duty was not nice, not rude either, but somewhere in between the two. Not going back to this location unless they are the only location around the area that has a part or accessory I need.

Employee was extremely helpful and found a way to help with my exchange. She was very calm and professional.

Jeeze. What a mess. In person and on the phone. Dear manager. Your staff are completely overwhelmed. I see reviews saying they were rude. I doubt that to be true but it's clear that they are understaffed and not given the resources to do well. I guarantee if you had one more employee on every shift you would make more money than they cost. I won't be coming back if I can avoid it. I like to shop local as opposed to online. The truth is that online is cheaper. The staff are not the problem here. Management is.

Good sales lady had everything but one filter out of rwo