Apple The Americana at Brand

Apple has never existed to fail with their product line. I'm sure all you Apple enthusiasts would agree. This location is ripe for location to do and visit many places whilst visiting Los Angeles. They have an amazing customer service experience no matter which store you are looking to travel to. Enjoy everyone

I arrived for my 2:20 appointment to replace my iPhones battery. Most employees seemed busy, and it took a few minutes before someone finally asked what I needed help with. After I explained I had an appointment, they told me to sit at the far end of the Genius Bar and that someone would be with me soon. A little later, Kevin came over to assist me. He was polite, helpful, and clearly explained the process. I appreciated his professionalism and positive attitude. When I returned at around 4:08 to pick up my phone (it was supposed to be ready at 4:05), the experience wasn’t great. Again, no one greeted me or offered help. I noticed several employees standing around one customer, and even though I waited nearby, no one acknowledged me. Eventually, one employee asked if I needed something, but his tone came off as dismissive. I told him I was there to pick up my phone, and he told me to sit and wait again. After waiting about 20 minutes, I went back up and asked if someone was going to help me. He seemed surprised that no one had yet, looked up my name, and within two minutes another employee finally brought out my phone. When I checked it, I noticed multiple deep scratches on the screen that weren’t there before. I asked for something to clean it, thinking it might just be dirty, but they were definitely scratches. I told the employee that I didn’t drop off my phone in that condition. She showed me pictures of my phone supposedly taken before the repair, but at that point, I had no way of knowing if those photos were taken before or after the damage occurred. Overall, the experience was disappointing. I expected more care and organization from the Apple Store, especially with how long the waits were and how little communication there was. I even asked about trading in my phone for a new one multiple times (when I arrived and when right before leaving) but was told I’d have to wait again for a salesperson so I just left. Kevin was great and deserves recognition for his professionalism, but the rest of the visit was frustrating and unorganized.

Today we hade a great experience in Americana’s Apple store buying 2 new iPhones and accessories. Irving was the representative that was helping us. Very nice guy withe kindest approach and high level of professionalism!!!

Great place it gets really busy but the customer service was excellent. I had to weigh my options and I got exactly what I wanted. I was able to trade in my old device get credit for it and transfer everything over to my new device. Everyone was polite knowledgeable and helpful. I opted for the iPhone 16 256 gb and I am very satisfied with my purchase.

I’m very thankful to Irving he was helping us to buy Iphones. He was very kind and patient with us. That type of approach makes you want always go back after that kind of service.

ロサンゼルス・グレンデールにあるApple Storeで、おしゃれなショッピングモール「The Americana at Brand」内にあるのが特徴。店内は広々として明るく、最新のApple製品を試せるのはもちろん、スタッフの対応も丁寧でフレンドリーだから、質問や相談がしやすいよ。モール内にはレストランやショップも多いから、買い物や食事ついでに立ち寄るのにも便利。修理やサポートもここで受けられるし、イベントやToday at Appleのセッションも開催されているから、新しいスキルを学ぶのにもぴったり。アクセスも良く、駐車場も整備されているから、地元の人にも観光客にもおすすめの場所だね！

Showed up today at 4pm for my 4:20 appointment. I walked up to check in with a girl named Ryan. She said I was early and couldn’t check me in. She told me to go sit down and come back to her in 10 minutes to check in. I did exactly that and came back to her 10 mins later. I said can I check in now and she said yes I’ll check you in now and wouldn’t look at her tablet to check me in. I stood there and she said don’t worry I got you. I went and sat down to wait. At 5pm…YES 5pm I was still waiting. I walked over to now a guy checking everyone in. He couldn’t believe how long I was waiting and then looked.:.Ryan didn’t check me in. Ryan who wouldn’t look at her tablet when I came back the second time to check in didn’t check me in. Dear Ryan, maybe instead of trying to Karen me and not let me check in and trying to act all cool you can just go in your tablet and push a couple buttons so I don’t have to pay my babysitter an extra hour that I wasn’t budgeted in for. Anu and Mimi made up for Ryan’s lack of any customer service. To Apple, maybe let your customers check themselves? Or if a customer is 20-30 mins early lets them check in upon arrival. Or hire employees who can actually work your products