Lowe's Home Improvement

I recently visited Lowe’s lumber Department to buy some woods for my house not knowing what to get sizes and kind. I was so overwhelmed and about to give up. Then a young man named Mr. Jesus came by and saw me getting frustrated. Instead of ignoring me he came to help and carefully asked questions about the work I was going to do. He was so kind, calm and very knowledgeable. He showed me different kinds, sizes and explain the differences. I told him my husband is running late but I want go ahead choosing what we needed. When my husband arrived he was so impressed that I found what we needed without his help. I said Mr. Jesus helped me and he was so happy he did not have look around longer. We go t the materials we needed and bought them Thanks Mr Jesus. I hope you hire more people like him. He deserves a promotion or a raise. What a caring, knowledgeable man. He was never t just a worker to earn money and he really cares about this work and customers

walked in around 4pm last friday to talk to someone about replacing my front door. No on was in the department. I pushed the button for help while I looked around at the doors for ideas. No one came and I could hear the reminders on the intercom for custommer assistance. About 10 mins later a random emloyee walks by and asks us if were waiting for help. I said yes and she responded, "I will go get her.". We waiting around for another 20 minutes or so. Nothing. So we left. Went to Home Depot right after and were we help immediately helped by a very knowledgeable employee. I'm glad I spent $3000 at the right place. Next time I want Walmart level expertise and McDonalds level service, I know where to go.

I went to the Lowe’s Battleground store yesterday and needed help with plywood. I was looking for 1/8" which is not plentiful. Just wanted to give a shout out to Jesus, you could not have been any more helpful, patient and nice to me. You are definitely an asset to Lowe’s and they are lucky to have you. I appreciate all your help.

Pleasant visit no matter the city or town, always welcoming with plenty to offer. If only at self-checkout it did not seemed to be watched or movements documented in a participatory theft attempt...it's evidential our world has changed!! Thanks for the pleasant shopping experience to management and staff!!

I called here to check the purchase date of a LOWE'S BRAND faucet and see if it was covered under warranty since the LOWE'S BRAND one had FAILED PREMATURELY and leaked gallons in the kitchen. The order was looked up, verified and I was told to bring it by and they would swap it out. I uninstall, show up the 1st time. Order verified again, no stock. I wait a few days for the stock to come in, called to confirm and headed over. Customer service looks up the order (for the 3rd time) verifies and gives me the location to get the faucet. 15 minutes later and the item is in the wrong bin, found it, the person goes to exchange, can't and gets a manager who then informed I had to go to the location where I had purchased it due to the date. I decided to call that store across town to verify the information before I leave the parking lot. Turns out there's a 90 day policy on the LOWE'S faulty faucet. Not a problem but if anyone I spoke to at this store had been trained correctly even the 2 managers who helped look up the order had mentioned this I could have just purchased it and saved 2 trips, holding on the phone, and a little over 5 hours of my time let alone the days we couldn't use the faucet in the kitchen. A real pitty to lose a customer going back to the days of Lowes based in Wilkesboro over less than $100. They just built Nighthawk Ace Hardware up the road closer to me. They had the same replacement faucet we looked at and it was cheaper we went with the Moen since you can't trust the Lowes branded one to stand up or them to stand behind it or anyone to know the return/exchange policy on the thing. I may just be a nobody, but nobody at Lowe's will get my capital again

I came to Lowe's on a Friday morning September 26, 2025. First off no one acknowledges you. I'm looking for wood to replace the wood under my nephews bed. I have gone up to the desk twice where a women names Jody was. She ignored me the first time. I walked off still looking for help. I came back this time I spoke to her first. I said good morning, can I get and before I could finish she was like I'm in the middle of an order and right and can't help. Not I'm sorry I'm in the middle of an order can you wait or direct me to someone that can. There was an older gentleman that got Folly to help cut the wood and he was very nice. I went back again to get her name for my review, when I asked she new I was going to report her. She then goes into what she should have said the first time. I told her a good day and waited for the manager. Kim one of the supervisors came very nice. I told her what happened and that the young lady Jody may want to be trained again in customer service because this could have escalated due to how she handled it. Customer service is very important in every business. You can have every item, but are not treated well you will loose customers. This is how my morning started, but it will not ruin my day.

Edit: Went to buy an in stock shed kit. The supervisor working in the garden section didn’t even know they had sheds in stock… she didn’t believe us. When we went home to put it together there were TONS of moldy and rotten boards. Customer service helped us with our issue by giving us 10% off which only covered replacement boards. Our inconvenience was more than that. Do not buy a shed kit in store. Last review: Went to look at sheds and they were all screwed shut. One was unlocked and had garbage sitting in the entire thing.