Regional Auto Center Inc

Terrible customer service by one of the receptionist. Middle aged lady should be doing a different job if answering phones and talking to customers is too hard and causes her to be rude. She must be part of the owners family because that’s the only way I can imagine for her to still be employed with them. Service was what you expect from a tow company, but she made the process a grueling experience. Will add name if I can find out so you all can know which of your employees is disrespecting your customers. Edit: Not Mandy, she was pleasant. The other receptionist, terrible.

My car was towed yesterday after a hit&run and no price or pay rate given during the pickup process. And now today they are charging $305 and the vehicle has not been in their lot of 24 hours. Don't have this company tow ANYTHING unless you want a total ripoff. Disrespectful and rude on the phone too. Y'all need to get the customer service up to par.

One of the drivers pulled a hit-and-run on my vehicle while he was dropping off another vehicle at a repair facility on Battleground ave. Got the run around after exhausting a bunch of time looking at recorded camera footage with a GSO police officer who got the name & number off the tow truck in the video. They would not cooperate with the insurance company after they reluctantly gave me the insurance information. I’m left to fix my vehicle’s crushed taillight assembly, dent & paint repair at my own expense . What else is there to say? Very disappointing to say the least.

The receptionist is very rude!!!!! I would hate to have my car towed here and have to call and ask questions. She doesn't state her name so cannot list. Tried to get information for my boyfriend because unfortunately he wrecked his car and if you ever wrecked your car you know it's an upsetting time. She continues to reiterate her answers as if she's an automated system, lacked empathy, and tried to rush me off the phone! VERY RUDE WOULD HATE TO DO BUSINESS WITH THIS COMPANY BASED OFF THE FIRST PERSON YOU SPEAK TO IS RUDE AND YOU CAN TELL SHE HATES HER JOB

Unfortunately my car was totaled, but there were important items I left in my vehicle. Two months later, I went back and spoke to the owner who kindly and pleasantly let me take my belongings out of my car at no cost. Thank You so much for working with me. Other tow company's would've charged to get those items out.

My car was towed to regional towing, it wasn’t there 24 hours and they charged me for 2 day’s $180. When I got my car back, I noticed there was damage on the passenger side fender when I asked them about it. They said they would speak to a manager and someone would call me back. It’s three weeks later no phone call … When I call back, I was told it’s nothing they can do. So I’ll have to spend money to take them to small claims court and see what happens. Do not use this company under any circumstances. They are terrible. It’s a small Rinky dink company. That is just out for Money and could care less about their customers.. There are too many other professional companies out out there. Don’t deal with this one…

Tow Truck Driver Stole Money — Completely Unprofessional AND will not work with your situation. My friend had just been in a serious accident. When the tow truck driver arrived, he didn’t even speak to me or my friend who was in an accident. He then proceeded to move her vehicle without her knowledge, and was going to take it to their garage without letting her know. When I spoke to him he was uncourteous, and told me he needed cash right there to take it to her home. If I didn’t have it, he would not wait for me to get back. I frantically left to get money. When I came back with the money, frustrated about his lack of courtesy, he proceeded to cuss at me. I gave him $220 to deliver to high point area. When he delivered the vehicle, he gave a receipt to another person, and the money for the tow trip was less than what I gave him. He did not provide any change. Poor treatment after a scary accident.