NAPA Auto Parts

I do like the quality of parts from Napa as they are better then most stores. My complaint that put them at 2 stars was the manner in which my item was delivered in and the complete lack of customer service/ support that was given after I contacted Napas customer support. I was told the only way to deal with the issue was to call during the hours of either 8 a.m. to 4 p.m. or 5 p.m. can't recall which nevertheless there was no feel of sincerity or anything in the email. I have a big issue with the hours cause I work Monday through Friday and typically get to work at 6 in the morning and leave between 6 and 8 at night. This then means I will have to call while at work to try and deal with it that way. Unfortunately for me it's a bit inconvenient. Anyways keep in mind the item was delivered by Napa while I was at work and my wife was there for the delivery. The delivery driver and his Co worker had both told her that everything was in the box and its completely undamaged. My biggest concern with the items being thrown around is the worry of bolts for this item. It is a engine lift that absolutely needs the correct size and strength bolts installed in the correct spot.

We needed a specialty tool for one of our air conditioning jobs and these guys had it. They were very helpful and had us on our way quickly. Saved me from driving all the way across town

This place is a hard sell. They get no traffic due to an awkward out of the way location. Walked in and with zero customers nobody acknowledged me for a a couple minutes. They diligently assisted me with finding a product they "definitely" have in stock but they told me it was missing. I guess an entire case of antifreeze. Not sure, but I only check it out if their prices beat the three other auto parts stores in the immediate vicinity.

Ed went above and beyond to make sure I had the right part and next day pick up for a part I haven't been able to track down in my travels. Thank you Ed, John and the rest of the guys here at this Henderson location. You guys are awesome! Thank you for your time and effort in getting me the right part, on time.

Lazy Napa employees could care less about you or your problems I’d recommend walking across the street to O’Reillys they took the time and looked for a throttle cable in the back that would match it to mine unlike Napa

Very friendly and helpful. Good stock of parts or overnight arrival of anything else.

Anytime I'm in the hot seat of repairing something that can't be repaired. I can always depend on NAPA .