Pep Boys Auto Service & Tires

UPDATE 7/8/25: stars increased from 2 to 4. after escalating to upper management, i was reached out to by the store manager to have my entire set of hubcaps replaced! very happy with how they look now. only issue is that my tires were unbalanced, but i already got them balanced at a different shop. thanks for making it right. i still think it's a good idea to take pics of your car before turning it over to someone, but that's probably just a smart policy to have. old review: be sure to take pics of your entire car before you bring it in! service was pretty fast, but got my brand new tires looking pretty dingy from the get go, and my hubcap broken. they just told me they didn't break it and since i didn't have photos of my car beforehand they shrugged and said i can't prove they broke it. that's craaaazy it's sad because i liked the service i had gotten here before, but i feel so disrespected that i won't be returning.

I appreciated the quick service that the staff here gave me in terms of fixing my car after having issues with so many other shops in the area over the past 3 years. They even had my car by the exit doors when I left instead of making me walk around back to grab it. Jaron and the rest of the guys were awesome, definitely going back if there's ever trouble I can't reliably fix myself!

I took my work truck into the 408 S Boulder Hwy Henderson location for a brake inspection and had one of the worst experiences I’ve ever had with an auto shop. First, they quoted me a ridiculous $3,000 for repairs. Then, they told me my battery was "completely dead" — even though my truck started and drove just fine. To double check, I went to AutoZone right after and they confirmed the battery was perfectly fine. When I declined their overpriced brake pad replacement, they told me I had to pay a $110 diagnostic fee before getting my truck back — even though their own website clearly advertises brake diagnostics as FREE. For comparison, I went to Brake Masters and had the exact brake work done for only $220. That’s almost 15 times cheaper than what this location tried to charge me. This place operates with dishonest, predatory pricing and I would strongly recommend avoiding them. Save your time and money — go somewhere else.

Finding a trustworthy auto shop can be tough, but this location has always made the experience easy and stress-free. While other mechanics seem to look for every way to charge extra for things your car may not even need, this team is refreshingly honest and straightforward. I think my mechanic’s name was John, and he did an excellent job diagnosing and repairing my car. Beyond that, Jaron, the assistant manager, truly stood out. He’s not only knowledgeable about cars, but also compassionate, approachable, and full of positive energy. His people skills are exceptional, and he makes you feel heard and respected throughout the process. What impressed me most was Jaron’s integrity. He patiently answered all my questions, walked me through every problem with my car, and explained the repair options clearly. It was obvious that he genuinely wanted to help me, not just complete the work. Thanks to this team, car maintenance doesn’t feel stressful or overwhelming. Their honesty, professionalism, and care make them an auto shop I trust completely. Chat gpt helped me with my wording this but I provided all the details 🙂

Got oil change and tire rotation managers special they called it. Took over 2 hours for them to complete the work. Drove the car and the next day low Oil light came on. Took it in they added half a quart. Drove it another week and noticed oil on my garage floor. Opened the hood and there was oil all over the under hood and engine. Looked over things and noticed the oil cap was on wrong so was loose. The oil was shooting out all over as I was driving it. Took it back in to them and showed them the cap had marking that need to be lined up on it and wasn’t. The added 2 quarts of oil and did NOT clean up the oil all over the engine.they told me to go and wash the engine. So did. Drove it another week and noticed oil drops on garage floor still. So took it to another pep boys to look at and they cleaned up the oil from before and put a dye in the oil and said come back in a week if still have oil drops. So it still was leaking and took it in again and they scanned the engine with light to see the dye in th oil and found that the gaskets had cracked from driving it with low oil. And I don’t know why the oil light did not come on. Hope they didn’t unhook it. So now I am having the other pep boys fix it before gets worse. No one offered a discount or apology. Would sue them but know from other people that would be hard to prove in court. Now I don’t want the car. Sick of what they did and worried car might have other issues from this.

tl/dr: Long time customer potentially ripped off by company UPDATE: Pepboys final response to me after reaching out was "Those prices were correct. You are wrong about your check engine light." Extremely dishonest place. Avoid at all costs. I had a horrible experience today with my service. I have been using Pep Boys for quite some, and while their prices are not always the cheapest, I have never felt like they were trying to scam me. That is, until today. I went in today to get my headlight on my passenger side swapped out. I have had this service done at Pep Boys, at this location, twice in the past couple of years. My most recent time was April 3, 2025 for my driver's side. On both occasions I paid on average about $85. Plus, they were advertising a headlight installation package of $22 for each side, so I assumed it would be in the same ballpark. Perhaps a little more with ever increasing prices. Something I have noticed this location has started doing, is that they will not let you see the work order ahead of time, and flash things quickly across the screen. They ask you to sign and ask for the keys. (This part I bear some responsibility for not requesting the work order up front. As I had no issue with them in the past, and the charges had been consistent, I felt no need to.) When it came time to close me out, they handed me the work order and a list of recommended services. The first thing that jumped out at me is that they were charging me $560 to change my head light. Parts were $340, labor $160. Nearly a 700% increase in price. That seemed ridiculous, and I told them I could not pay that much. The service tech told me they could put my old bulb back, but it would still be $113 for labor. I essentially paid $113 for no service, which was still more than I paid just 5 months ago for a complete headlight service. I decided to leave to check my records and banks statements at home, to make sure I was not erroneous about the previous cost of services. Also, as part of the recommended services they said my check engine light was on, and they could do a diagnostic for $100. When I pulled into the shop my check engine light was definitely NOT ON. My oil change light was, but not the check engine light. I thought perhaps they made a mistake. When I got into my car, sure enough, my check engine light was on, but not my oil light. Turned off my car, and turned it back on, and the check engine light stayed OFF. However, my oil light is now not coming on at all. Though I cannot prove it, with the shady charges with the headlight, I suspect someone may have been messing with my car's electronics to try to scam me for $100 more.

INCOMPETENT - Set an appointment for noon. Arrived and aske how long it would take. I was told it was indicated as 1 hour in the book but that the mechanic was out on a test drive for another vehicle but he couldn't be sure. After waiting an hour, they hadn't even started on it. I asked for a time estimate and they told me to leave the vehicle because they didn't know what day it would be done.