K & K Recreational Vehicle and Mobile Home Supplies, Inc.

First and last time going there. I recently bought a RV and didn’t have any knowledge of it other than what I seen in YouTube. First thing I told the young lady is that I’m new at this RVing and need some help with a couple of things. You would think that they would have helped you more due to the fact I was new to this. She talk to me like I suppose to know certain things and talking down to me like I’m stupid. Eventually I stop talking to her and spoke to the older gentleman by the parts area. It was the same thing with him also. At this point I don’t know if this was a racial situation or was bad customer service skills. I would not be doing any business with this company ever. I was so disappointed in this company. I only live 5 minutes from there but rather go somewhere else and support locals businesses what will help you with better customer service skills. Unfortunately I didn’t have my Metaglasses on at the time or I would have posted it here to show you my experience.

I had a terrible experience with K & K regarding my Dometic AC, which was only two months out of warranty. Despite Dometic's advice that there is a 90-day window post-warranty where they may extend coverage depending on the issue, K & K's staff were unhelpful and dismissive. They claimed my AC was working at 100% efficiency with a 20-degree delta, but my own measurements showed only a 9-degree difference. As an EPA 608 Type 1 and Type 2 technician, I am well aware of proper diagnostic procedures, yet K & K refused to provide a diagnostic report and instead yelled at me when I questioned their findings. I felt that I wasted my time, money, and energy. We have photos and videos to support our claims and will be sharing them to highlight the discrepancies. Since K & K is one of only two authorized dealers, we have decided to switch to Coleman instead of dealing with this in the future. I strongly advise avoiding this place due to their poor service and unprofessionalism. Stay away, especially if you value accurate diagnostics and respectful service. My advice to the technician: Always be open to learning from people with more experience instead of yelling at customers. Invest in higher quality diagnostic tools. We noticed during the diagnosis you had a cooking thermometer as your diagnostic tool. As a licensed EPA technician, I would recommend the ST4 Dual-Temperature meter. With dual K-Type wrap tab bead thermocouples, you'll never misdiagnose an AC again.

Very knowledgeable and friendly. Helped me solve my leaky black water tank issue. Free advice! I would highly recommend.

Stay far away from this company at all cost. The women who claims to be owner has no customer service experience. She talks down to her customers after spending good money. I bought a power converter from this company and a couple months later it failed. Brought it back to them for an exchange and was told there's nothing wrong with it. I called this supposed owner who felt the need to talk over me and tried to explain to her that I was in ft meyer and again I was told by my mobile rv tech that the unit it only putting out 10.5 volts. She argued with me she couldn't do anything unless I brought the unit to her. Im 2 -3 hrs away from her. She told me to email her the receipt which I did and a statement from my rv machanic. Its been 4 days and she's still not read or replied. Read over all the reviews from this company and dont make the same mistake so many of us did. She is evil and a terrible person.

I have a 1996 gulfstream ultra. My first rv and K&K has helped me many times and are steeped in knowledge and experience. Also they have a very diverse selection of products. Go check them out.

Fueron muy amables conmigo y mi familia, el cambio de aire acondicionado de la autocaravana quedó perfecto. Ahora a esperar que indiecampers me realice el reintegro correspondiente. Gracias por la atención K&K!!!

I’ve been to all the RV shops in South Florida, if you haven’t met the family down at K and K you’re really missing out. I live in South Miami and it takes me about an hour to get there but it is 100% worth the drive. I would recommend them to anybody looking for parts or advice on UPGRADES! They have almost everything available same day if not, they can order whatever you need or if it’s discontinued, can help you find a replacement. There prices are the lowest out of ALL the other shops in South Florida