City Mill - Honolulu

I’ve been a loyal City Mill customer since 2000, always choosing to support a locally owned and operated business over big-box stores like Home Depot or Lowe’s. I’ve made it a point to check with City Mill first before going anywhere else — that is, until my most recent experience. On my last visit, I needed to have two keys made — one house key and one motorcycle key (with my own blank) — as well as purchase some lumber and two saw blades for my circular and miter saws. The store was quiet, with only one other customer at the key counter, so I patiently waited my turn. When it was finally my turn, the older gentleman assisting customers at the key counter — who appeared to be in his late 70s — greeted me with no smile, no warmth, and a clear attitude of annoyance. I placed my keys on the counter, and he immediately picked up the blank motorcycle key, saying he couldn’t make a copy and that I "might as well throw it away." I thought he was joking, but he slammed the key down on the counter and said, "How do you think this company makes money? Do you think we make money taking your blank and making copies?" At that point, it became clear he was serious and extremely rude. As a former business owner of nearly 20 years, I would never have allowed anyone representing my company to treat a customer that way. I told him I’d take my business elsewhere, and he dismissively waved his hands and said, "Go right ahead," as if I were the problem. Still in disbelief, I spoke with the manager to share what had just happened — but unfortunately, she was less than helpful and offered no meaningful resolution or apology. After years of supporting City Mill, this experience completely changed my opinion of the company. I’ve decided I will no longer shop there and will instead take all my business to Home Depot or Lowe’s from now on. This was a one-star experience from start to finish — rude service, poor attitude, and no accountability from management.

Wow. I was so impressed by this small great store! Great variety of the products and staffs were friendly and kind!

这里有家庭必备的用品，工具和小五金，花土种子。如果不要大件，这里正合适。

I used to love shopping at City Mill. They used to have great customer service but their customer service noticeably took a major nose dive when they started their bag check policy. I posted a more detailed explanation on Yelp, but basically, City Mill staff now doesn’t walk around the store as much being helpful (and deterring theft) because instead they treat customers like a potential thief, creating friction, animosity and distrust with customers as soon as they walk in. I’m not in middle school anymore, I used to spend lots of money at City Mill, now I hope their loss prevention tactics outweigh the lost sales to Lowe’s and Home Depot. I’d really love to support a local company but these two mainland companies have customer service figured out and they treat you like an adult.

I don't usually write a review. They'd have to be extremely excellent or completely crappie. In this case, it's crappie. Four and a half months ago, I purchased a cordless angle grinder, which worked well until yesterday. The rpm had slowed, so I changed the battery, thinking I was low on battery power, but it was the tool. The following morning, I brought the entire tool and receipt for return. The service center referred me to a supervisor. I explained why I was returning the tool, and she asked if I had the BOX. I didn't have the BOX... then she said that she couldn't accept the return. Who, after four months, keeps the tool's BOX? Don't buy anything from City Mill. I'm never going back. If I could leave negative stars, this place has -5☆.

Helpful staff assisted me with all things I needed.

City Mill has a great staff and play the things you need for home-improvement.