NAPA Auto Parts

Small store with helpful and courteous staff. Prices seem about average and they do have sales which look appealing. Tough to find as it is in the back of an industrial area from the main drag. They carried a wide range of products including a fuel system cleaner I was looking for that I could not find elsewhere and it did not ship to Hawaii. Will be back here again and maybe next time I can catch their sale.

Fast, efficient and friendly. They had the part I needed.

Excellent service and ensured all my issues were resolved. Originally purchased genuine NAPA parts from Hanabusa NAPA in Waianae, but had issues with parts/vehicle while driving in Kalihi and this NAPA location quickly solved my issues and provided a cash refund to me for the discrepancies. Highly recommend this NAPA location and service team. Mahalo nui!

I was on the hunt for parts for my Mercedes on a Saturday and as my luck would've had it the parts department at Mercedes were closed. I needed to source a washer pump so I called the Napa nearest me. They were able to check and referred me to the Kalihi store. I was able to give them a call and sure enough they had the part in stock. When I talked to the staff at Kalihi they were very helpful and helped to make sure that the part I had was what I needed. Some of the serial numbers on my part actually matched the Mercedes part which was nice. I'm sure I saved a good chunk of change by not having to go to the dealership. If you are looking for parts don't hesitate to call the team here. They are a great bunch of people here.

Store was close 9 minutes before schedule time even though I call ahead letting them know I was on my way. What a waste of time. Also store hours don't match times listed on Google.

Excellent service. 9 times out of 10 they have the part I need in stock and the other time it only takes a day for them to get. I normally go straight to Michael and he is a top notch employee. Super knowledgable and goes above and beyond - couldn't have done a lot of jobs without his advice.

Could have and should have recieved better customer service from the first person who I spoke to regarding a return. I was told they couldn't take it back because the original store wasn't a corporate store. Although the receipt I had showed otherwise, all my questions seemed to be dismissed. I called the original branch to clarify and was told they were a corporate store. So I went back into the store to double check. Luckily I got a different guy who checked and verified that they could indeed accept the return. Thus guy was apologetic and provided me with the service that I deserved. He definitely earned my respect and reaffirmed the reason why I buy from Napa.