Advance Auto Parts

I just wanted to say how much Mark helped me today. I came in needing a couple lights and asked if he could help me install them. He said he really couldn't because there wasn't much staff there. I told him I totally understood. When he went to look up my headlight he said that it could be one of two and he told me I'd have to pull the old bulb out to see which. I clearly looked dejected and he came right out from behind the counter and said he'd check and install it for me anyway. My mechanic dad just died and he had always made sure stuff like this was done for me because it's "man's work" lol. It meant the entire world to me that Mark helped in a really hard moment for me. He didn't need to and he didn't need to shake my hand when he was done, but he did both. Thank you for the compassion today.

Very helpful not bias will let u know if someone is better

Went to return a few items I bought. That were clearly on shelf for a long time as the boxes were faded. During inspection of the product while returning the clerk looks at me and says this doesn't look new. No shit the seals were years old by the time I bought them and rusty too. #NOTATHIEF

Very quick to help but gave incorrect advice. Truck wouldn’t crank unless I jumped it off. They tested the battery and said it was good. Probably need a starter. Luckily I didn’t believe them and took to an actual mechanic who found that one of the battery cells was dead and replaced the battery. Good customer service. Not great knowledge.

Purchased a battery here for 2 reasons, Military Discount and free battery installation (installation offered most everyhere). We told the sales rep the year make and model and selected a battery. We asked about Military Discount up front yet when he rang it up, he did not include the Discount. When we asked he was obviously irritated and had to call manager over to code in for override. When I mentioned install he again seemed "inconvenienced". He came out and started the installation. Once he got the old battery out he came to the drivers seat and told me that he wanted me to know that he was doing me a favor by installing and was "in trouble with his boss for doing it" We were LITERALLY parked in front of the FREE INSTALLATION sign. When I pointed that out he said "well that depends on the vehicle". I told him to tell his boss to update the sign. I knew what he wanted...I was being shook down for a tip, which I was going to do anyway! I added a little to what I'd already pulled out and gave it to him when he finished knowing I will never go back to them for ANYTHING nor recommend them after that.

I had no issues and was able to find the part I needed. No one asked if I needed help, but that wasn’t a big deal.

Friendly and helpful staff and they usually have what I need. Never have to wait long at this location to get help or checkout.