Extra Space Storage

It's probably unfair for me to review because I have some of the best deals on my units. The crazy thing is, I don't even work for them. Maybe it's just being a loyal customer. I've been with the company for a couple years and rarely reached any issues. The 2 issues I faced were raising rent, but soon after I discovered this and called, they immediately responded and worked with me. The key word in that sentence was "Immediately." Fast and speedy customer service and some of the best prices.

I wish I could give this zero stars. This was absolutely one of the worst experiences I’ve had in my half century of life. Totally disorganized. Everything is handled at a kiosk which has one if the weakest speakers known to mankind. I really want my money back, but I don’t have the time to deal with this more than I already have. The store manager Shawn Fitzpatrick wasn’t available for phone calls apparently because all of my calls went to the main customer service line. Must be one of those do-nothing managers (I assume). I will not recommend this location to anyone I know.

I do NOT recommend! I went to my unit (account current) last week to find my padlock had been removed and a combination lock and zip tie instead.I could not access my own property, but they can? Got lock removed, installed another that I purchased. Today I discovered THAT lock had been cut off and thrown into the unit, leaving it unsecured. No correspondence prior to this. Rates have also increased from $27 a month to 74 for a 5×10. I have rented here for around 10 years. No issue until now. I've sent emails and made calls, with no response.

Customer service was amazing. Billy was genuinely nice, helpful, and his high energy made the conversation better. The tone of his voice is inviting and fun. As far as customer service goes he definitely exceeded my expectations!

Frank was very pleasant and helped me understand what all is entailed in renting a unit.

Frank was great . he helped with my storage after i came in the last 10 mins to move out. 10/10 service . Thank you frank !

I loved the 5 by 10 unit I saw the gentleman was very kind and respectful.