Troyz Towing & Storage

I was in a really unique and stressful situation with my car while I out of the country. I didn't have good service and trying to arrange for my car to be towed from it's location to a tire shop was very challenging. Joy was THE BEST help. She was compassionate and knew exactly how to handle getting my car from a tight spot with the right tow truck. She even had it towed to her lot overnight to keep it safe until it's final destination the next morning. She went out of her way to make sure I enjoyed the rest of my vacation. I am so grateful for her. I highly recommend Troyz Towing & Storage.

So I didn’t have a tow service from this gentleman, but I had to come here and give him a 5 star rating just for his generosity. This gentleman stopped me at the gas station after he noticed I was trying to put air in my tires and the gas station compressor was not working. I politely declined because the next machine over was working and I don’t mind waiting my turn but if I hadn’t the option, I would’ve accepted his help. It is so rare to find someone caring enough to offer help to a complete and that should be acknowledged as he is a business owner. If I ever need a towing service, I know exactly who I will call first. Thank you for your kind and caring heart, sir!

-Arrived early -Able to problem solve -Handled vehicle with care -Very Friendly! -Arrived to destination efficiently and without issue -I felt assured that I could trust their services!

Waited for over 3 hrs.. than they had the balls to tell us to perfectly back out of a spot when we had a full power steering failure. After we backed out he said the car needed to be the other direction. Told the tow man bitterly this is why we called you because the car can not turn. This was in a busy parking lot blocking plenty of people in. If it wasn’t our insurance paying for this I would never use this towing company. Terrible service!

Waited over 4 hours delayed service twice over 45 minutes twice. Apparently handing previous calls was the reason ,then advise me ahead of time so I can choose a different company which I did because I didn't believe they would show up at the scheduled time. They might be a good group I just didn't receive it this morning.

Truck tractor broke down on i-295 South just north of Pritchard road. Tow truck showed up and hooked up. Did not apply air to air tanks to release brakes. Two tires destroyed by dragging for 1/4 of a mile. Tow truck driver noticed smoke coming from my tires and pulled over. He then applied air to my air tanks and released my brakes properly. When we got the truck to the repair shop he told me they would ride out. Take a look at this picture and tell me if you think these tires will ride out? I have tried it to contact Troy's several times. This tow truck driver, if he was a professional, he would have known there was not enough air in my tanks to keep the brakes released. 60 lb minimum. My air gauge stated below 60 lb. The tow was very expensive to go one mile to Robert's diesel. If you are a professional driver I suggest you not use this company. It says not responsible for damages on the receipt. That's kind of ironic because I paid in advance and the receipt was sent to me electronically. I didn't see that print on the bottom until after the tow was done. $800 damage to two tires.

Cj is an amazing driver, he is very polite and very respectful, and Paula the dispatcher was very helpful, the driver arrived quick, I can’t be more impressed with this company.