U-Haul Moving & Storage of Jamaica

Moving is very difficult and stressful. The great team led by Mr. Michael Persaud made it seamless. They supported me from start to finish

First time renting a storage unit to store my stuff over the summer. Great service at this place! The staff were super friendly and professional. Darnell helped me reserve my unit on the phone. He assisted me with the check-in process and showed me the way to access my unit step by step.. There were trolleys and ladders on site that you can use to move your boxes. Imani helped me with my van rental on the phone. We also inspected the van together. She was soft-spoken and quite witty. Lizette assisted me at the unit. She opened it up and moped the already cleaned floor before my movers arrived. She made a unit move & transition really easy for me. Such a great team of people who work here. The service was really amazing. Please forgive me for misspelling names. Would definitely recommend it. 5 Stars....

Best place to get a Van/Truck. Guys are awesome, not even talking about prices; I have rented 15 ft for less than $75. Quick to get it as well. Not to many questions asked just go it takes less than 5 min to get any vehicle you need.

This U-Haul location is extremely dirty and poorly maintained. My mother recently visited her storage unit only to find rat droppings covering all of her belongings. She also mentioned to the staff that some of her jewelry and clothes were missing. When she brought this to the staff’s attention, they were of no help. Most of her items had to be thrown away due to contamination. I was also told there's a fee to discard in their bins, which I refuse to pay. This experience was frustrating and upsetting—beware before trusting this facility with your valuables. Also, comment under if you have made either of these two complaints and were also ignored.

Everyone I dealt with was very helpful, especially Jazmine, who assisted us at the front desk. The type of vehicle I rented along with a transporter was a 10 ft U-Haul. The reason for my rental usage was because I needed it for my trip from New York to Texas, which I arrived back safely and was pleased. This unit had no problems starting or hesitation what so ever along with the transporter, because I brought a vehicle back with me..

I had to pick up two U-Boxes for a customer at this location today. The boxes were scheduled for a 9 AM pickup and even confirmed 24 hours in advance, but when I arrived I was told it would be another 40 minutes before they were ready—and no one followed up. I had to call myself to check on the status. Once I finally got them, I still waited again for assistance, and upon return I had to detach the boxes alone because no one was in sight. To make matters worse, while I was completing my return photos, my hands were on the rear door of the truck when an employee (Antuan) started to drive it forward without checking if anyone was nearby. This was unsafe, and when I addressed it, he became argumentative instead of apologizing. Between the delays, lack of communication, poor customer service, and safety concerns, both myself and the customer were left dissatisfied. As a frequent U-Haul renter, I can only give this location 2 stars and hope management addresses these issues or I won’t be returning.

Despicable. I had a free month of storage from a previous move. I reserved a storage unit without stairs. When I got there, with two helpers who had 2 hours to help me, the unit was locked and they couldn't give it to me. So they gave me a smaller unit with stairs. By the time it was sorted, I had about 30 minutes left with my helpers. So they brought my things to the unit and I had to carry everything up the stairs by myself. I'm small and had already packed the two cars by myself, so I was already exhausted. If the unit I had reserved was ready, my helpers would have helped move my stuff in easily within the 2 hours they were available. I also was not given a lock initially, but had paid for one. I thought the card he gave me was an electronic lock (like at hotels). I had asked the guy at the desk when I checked in if that was the lock, and he said yes. When I went back to get the new unit, I inquired about an actual lock after I noticed the units inside all had physical locks. And the big guy behind the counter was extremely rude, saying "oh you had to take a lock." As if it was my fault that I didn't know I was supposed to take something, especially when he told me the card was a lock. I've never used a storage unit before, so how am I supposed to know if nobody shows me? After I finished moving my things in the new smaller unit 2 hours later, the unit wouldn't close. I didn't want to leave my stuff unattended, but I ventured to a few call boxes to hopefully get help. I was exhausted and did not want to move my stuff again if this unit was broken. Nobody answered 3 of the call boxes I used. I even tried yelling for help 3 times to no answer. I then tried calling the store phone and it redirected me to the main call center, which had me on hold for almost an hour. I didn't see any cameras near my unit, so I didn't want to leave it wide open if I walked all the way to the store building. I sat on the dirty floor outside my unit while waiting. When I finally spoke with someone at the call center, they tried to contact the store as well. I tried a few more call boxes while on the phone. By then, it was about 15 minutes until the store closed, so I worried I would have to leave my things there in the open unit overnight. Eventually, someone answered a call box and closed my unit as he was closing the store. I spent almost a month trying to contact them to move my stuff to a unit without stairs. I already wasted time and money on helpers who couldn't help much because the unit I reserved was locked. I was told the store manager would contact me. She never did besides an email saying she received my complaint and had only a 3rd floor unit available (which I assume was the original unit I reserved that was locked). I replied to her email twice and never got a response. I requested a direct phone number so I could speak with them without going all the way over to the store. Such phone number does not exist. I was told by the main uhaul center that their marketing manager would contact me since the store manager wouldn't do anything. He never contacted me. A few days before rent was due on my unit, I got a phone number for a Brooklyn office in charge of this location. She extended my free month of storage another month. I only wanted the unit for 2 months anyway, so I figured I'd move out before the 2 months ended and never deal with them again. I vacated the unit 2 days before rent was due. Technically I vacated it 3 days before, but I didn't leave the access card, so I came back the next day to avoid that $40 fee. At this point I had such a horrible experience with the location and staff that I felt they didn't deserve my money. The women told me I would receive a confirmation email that I was moved out. I didn't receive one by 5pm that day, so I did the online move out, too. A few days later, I received an email saying my rent was overdue and a late fee was added. I refused to pay for a unit I am not using plus a late fee, but couldn't contact the store. Please do not go here unless you love being treated like dirt.